SKECHERS Factory Outlet — Local services in Centreville

I made a purchase at Christmas time at the Queenstown location. This week I took 1 pair of the shoes to the Arundel Mills mall location. The return became an issue because they removed my 10% discount from my whole ticket on the 3 other pair of shoes plus took the bogo. I was ok with losing the bogo discount but not removing my 10% discount from the whole rest of the ticket, shorting me $15.00 additional dollars. When I got home I called the Queenstown location where I originally purchased and Kelsey right away was very professional and willing to help. Sent her both the receipts and she called me with in that hour to credit my credit card for the issue. She is an...

I visited this store 4/4/21. Awful experience. No one acknowledged me when I walked in the door. I walked around looking at shoes and neither lady working said hello or can I help you, nothing. The one was telling the other she just should have called out sick and was going on about missing Easter dinner. Unfortunately when you work retail that is the chance you take having to work on a holiday. I would suggest she find another job if she is not happy.This was the 2nd time I have been there and was totally ignored. I usually buy 4 pairs of shoes a pop when I go there, but not anymore. I walked out today and will not...

I was there 7/20/2020, purchasing a 6 pairs of shoes young lady that helped me at the register was rude , unprofessional, i asked her for help and she had the worst attitude. I stop by on my way home from the beach and she try her best to ruin my day. I purchased the shoes and told her that she needed to get training, by treating customers better!! We are the ones that provide for your paycheck!! She was a young blond that had the worst attitude!! I spend $600 , I know for sure she didn't deserved the commission that she got from me. Please check on your employees while they are...