Lids — Local services in Cerritos

I needed my new business caps embroidered and Brandon Scott Soto went above and beyond his responsibilities to deliver the finished products. Brandon advised me that he only had 2 of the caps I needed in stock, to be embroidered. However, he informed me that he would call around to other stores to check their inventory. Not only that, Brandon advised me that he would be willing to stop by other store(s), on his way to work (OFF THE CLOCK), to pick up the needed caps to complete my order. To top it all off, Brandon completed my entire order within 24 hours, from the purchase to the final embroidery. I'd most definitely recommend Lids for your embroidery and cap needs. If you choose the Cerritos location, go directly to Brandon and you'll experience the SAME LEVEL OF SERVICE That I experienced...

I went in on the 22nd to buy a customized hat and the guy at the front with blonde long hair helped me out. It took 30min to customize and it came out good but he never gave me a bag for the hat. When I came back today the 24th to exchange it because it was too big on my boyfriend the same guy that helped me the first time I came said he wouldn’t exchange it due to it being “in bad condition and not taken care of” claiming he never sold it to me since “he would never sale anyone a hat in that condition”. I explained to him I have the receipt that he gave me and it has only been two days and that is how he gave it to me with no bag. He explained in a rude way that he didn’t sale it and I would have to go to a different lids. Learn to train your employee’s because you have ignorant people...

This is usually the store I was come to and usually get good service. Today felt like I walked into a used car dealership! Trying to sell this and that and pushing there the sell down your throat and how they can embroider everything and do it now. But what they don't tell you how fast all the little things they can do send the price three the roof! Two 16 dollar hats turn into 101 dollars and change. Then takes over 1 hour to do 1 hat and it still isn't what you want! The people here are usually friendly and helpful but I guess there is...