Chipotle Mexican Grill — Restaurant in Cerritos

EDIT: I received an email from their customer support team. The customer service was surprisingly worse than I expected and the bar was already set low. I'm lowering my review rating since I didn't get any feedback from the manager or location themselves and went through either an AI bot or overseas customer support channel. Does not feel that my experience will lead to any significant changes to their service for future folks. This just solidifies my decision to never come back.

I ordered two steak bowls online, but realized that one of the bowls was completely missing the meat. It was stacked with so much salad, but no steak at all. Ended up driving back to have them redo my order. Thankfully, they did it for free, but I didn't appreciate their attitude. Just brushed me off like I was in the wrong. Granted, they seemed overworked and checked out.

I get it. I worked retail in the past and it can be frustrating. But I've had enough tact to apologize to the customer for a mistake. This isn't the first time this has happened and similar errors were made when I bought from this location. I guess it's my fault for giving the Alondra Chipotle so many chances. Or maybe I'm the fool for still going to Chipotle. Moving forward, I'll just stick to street tacos or Taco Nazo if quick and satisfying...

Cashier (says Stephanie on the reciept) 3:32pm March 17th. Had a very bad attitude over a very basic question. I asked if for lime or lemon. Every location I have ever been to has them. She said no so I asked her if she was sure and informed her that I get them at other locations. That really irritated her it seemed. She has zero customer service skills. Even before my question she seemed annoyed.. Zero communication skills. Walked away after I paid without saying a word and did not inform me of what was going on with the rest of my order until I asked. Got my refund and of course had to request my receipt otherwise she had no intentions of giving me one. I am never returning. I will never pay for People with bad attitudes to handle my food or to feel like I am irritating someone for simply being there. She needs a different job that does not include service to others. She is too easily irritated. If that is how she acts with a perfectly calm customer I can't even imagine how she act with a less than ideal one. So no limes or lemons at a mexican place and horrible customer service. Also, stop being stingy with rice and beans in a Veggie bowl! They put the same amount in the bowl that they would if it also had meat! Make...

I never usually leave reviews because I just don’t, but I’m started to get agitated but how rude the workers are here. Just today I ordered a to go burrito bowl and the guy didn’t put enough meat, so I kindly asked the girl if I could get extra meat and the guy made a snarky remark to his coworker saying he did “full scoops”, he really didn’t but okay. I acted like I didn’t hear him because I know people expected someone like me (woman of color) to act out of pocket but I kept it pushing. Y’all need to do better on training your employees how to talk to customers, let alone greet them. Trust me I get it, I work at a grocery store and sometimes I don’t want to deal with customers either. However, this repetitive constant rudeness at various Chipotle places needs to be fixed. The only time I’ve ever seen the workers here be nice is when their supervisor /or manager was there observing them. The food is fresh yes, but it’s not worth it to keep putting up with such disgruntled...