Best Laid Seams — Local services in Chambersburg

My daughter’s prom dress was taken in below the waist instead of the bust as was discussed during her initial fitting. Instead of taking responsibility, apologizing, and fixing the issue, my daughter was made to feel it was her fault. She was repeatedly asked if she was on her period. The owner repeatedly stated she just did what her notes said, emphasizing that the shop wasn’t the issue. They checked the date of the initial fitting to see how long it had been (how much weight she could have gained). The owner stated in front of the both of us, “well this was a big waste of time.” Later she stated, “I guess I will just have to take it back out.” Meanwhile the bust was just as big as it was during the initial fitting. When that was pointed out we were told there’s nothing she could really do about that (the entire reason we were there to begin with). She offered to fix it “but it will be weird.” As we were leaving the owner stated, “over 300 dresses this season and this has never happened.” The message was, no one has had a problem fitting into their dress except you. We left the dress there so it could at least be brought back to it’s original shape. I picked the final product up today. I didn’t bring my daughter back for a fitting. I shared our experience with the owner and still no responsibility. “I’m sorry she feels that way. We always ask women if they’re on their period.” We won’t be back and I would suggest thinking twice before brining in a young lady...

Dropped two coats off Dec 2 2019 to have zippers replaced in each . Was told they would done in less then a week and they would call when finished . Never got a call . Called them oh sorry no we didn’t get to them give me two days I’ll have them done.. go back in 3 days later oh sorry no the one zipper is a special order but I have it here now blah blah ... Jan 3rd finally picked them up ... never did call me I just had to go back in and check ... gave me my total ask of cash or card .. said debit card .. total 54.00 which was clearly seen in my receipt .... well this morning as I’m looking at my account I see I was charged 56.16 ... look at my receipt again well they charge a 2.16 non cash payment fee ( the amount is not the issue ) I was never told this when I told her I would be using my debit card I saw no sign anywhere the multiple times I was there so between all the run around each time I made contact or went in each time being a different story and this I definitely won’t be giving them my business in the future . Over 4 weeks to replace...

Brought a dress that had been purchased for me in infia in for alterations. During my first visit I came away feeling very good that adjustments could be made to make it fit and even recommended them to my daughter in law. Six weeks later they called to tell me my dress was ready. The seamstress who inspired my confidence and fitted it to me was not the seamstress who worked on it. The first seamstress was in Europe. The second admitted that she wasn't completely sure what was intended, but assured me she had done hundreds of dresses and could make it work. Unfortunately that wasn't the case. Fortunately I had allowed time to go buy another dress. My daughter in law did bring her dress in also. I was feeling rather embarrassed about recommending them. Fortunately her dress fit, when she was called to pick it up....two weeks after it...