Ocotillo Village Health Club & Spa — Local services in Chandler

I've been going here for 4 months & honestly this Health Club isn't as great as you would think.

First off you end up paying so much money for such little benefits. You get free water, coffee, & towels, that's about it. You spend your hard earned money on a expensive membership with no little to no value.

Membership department is down right horrible. Kasey & Sterling DO NOT know how to do their job. Kasey can't even lift a finger without running over to Sterling to ask for help, she can't even use her computer to check something without his help (It's actually kind of sad). Sterling is very passive aggressive and always gets his way regardless of your feelings. All the Membership department actually cares about is meeting their quotas & DO NOT care about you. I had to get called into Membership numerous times because "my card wasn't going through" when I had well over $5000 in my account. Their system is so bad and they DO NOT even know of to bill a credit card. It's sad that Management would even hire Sterling and Kasey. If you still end up going to The Village after reading this, you'll always find a Party in the Membership department when you walk in. The Membership depart is horrible and should be changed out immediately with people who actually care and want to provide you with a good experience.

I actually appreciate the other staff there they do good work and are very friendly (because they are mostly nice young kids).

You think if you pay a good amount of money the people would be nicer, NOT. Good majority of the people (not all) are pretty snobby. If you like having people come up to you while on a workout machine and ask you "How much longer will you be?" then this is the place for you. You will find that the people who go to gold's gym to be more considerate that this place. The men's showers are full of used razors and around the lockers there are used towels everywhere. The cleaning staff try's to keep the place clean but sometimes the men that go there are slobs.

Overall, this is a Health Club if you just want to impress some friends. On the outside this Health Club looks great, but once to go inside you'll find Bad Management, worse Membership Department, and rude people.

Pros: You Feel Expensive, Decent Food, Friendly young workers Cons: Membership Department, Management, Price you Pay

I hope this review gets to the right people and fixes all...

New update July 16. 4.4 lbs of added muscle mass and PBF reduced from 20 to 12.4 in just 45 days! Thanks to OV and mostly Kamal! I’ve learned a ton from him but also have learned from other s like PT’s like Adam and the strength/cardio instructors and my first Yoga class! Loved it! In terms of Personal Trainers, Kamal is a gem! And as a representative of a fantastic Health Club!

Updated June 24th, 2025, 20th day at the Village Health Club Ocotillo. The staff is phenomenal! Everyone! Ellie, Chase, the PT team, Kamal and David specifically but all seem awesome. The class instructors are all fantastic! Kelci, Kara, Amy, Kimberly just so many and all do a great job and all are in amazing physical condition. Someday I might be close! The locker room staff, oh and best of all I found Sean! Truly an expert in hair cuts and certainly knows what he is doing! So impressed by all! The spa looks beautiful and smells nice! And Gretchen in the cafe is exceptional! Nick at the front too! Super welcoming and remembered my name the second day I saw him!

May 18th, 2025. Joined yesterday and this place is amazing! I’ve lived behind the club since 2003 and watched it as it was built. Never checked it out though. Ellie is fantastic and my very first training class was with Kara. I loved every second of it. It was the Muscle Express. Place is clean, not overly noisy and well worth the price. Went again Sunday and did the Core strengthening class with Kelci. It was awesome but I just couldn’t keep up! Have to give it a go again when I get back from travel. So far all the instructors are very good at how they deliver, instruct and motivate in the class. I really enjoy the classes and never did one before. Ellie is in the front office and always super helpful. I’ve been bragging about how great this place is since I joined. The Cafe is very cool and I really like the protein smoothies Ash! Just a very energizing place yet peaceful and relaxing. Had to add David the Fitness Director already reached out after meeting him on Friday. Very knowledgeable and helpful. Just a great...

My wife joined The Village fitness facility in Ocotillo the 2nd year after it opened. As member enrollment increased, signing up for classes became increasingly difficult. And with the onset of COVID19, my wife became hyper-sensitive to the inadequacies with the club’s inability to proactively address and mitigate the COVID19 threat in the club workout areas, now with the COVID19 omicron variant spike in October/November, the fitness club had completely relaxed any health mitigation behaviors to protect members from viral transmission.

As a function of this threat, my wife desired to terminate her membership, The Village management did not strategically idle exercise equipment to support social distancing, made mask wearing optional, dirty towels were left on machines and the woman’s locker room was constantly in a state of disarray with unsanitary custodial conditions.

When we submitted her resignation, the club’s management stated there was a 1 month membership fee penalty for resignation. We had to escalate this issue to corporate senior manager to attain resolution not to pull funds based on my wife’s immediate concerns to no longer visit the club. And then, my wife received a member wide published newsletter from the corporate president that as a function of COVID19, membership fee will increase 7-9% in January, that’s ~$200/mo for single membership. So Village management can’t strategically navigate through the COVID19 crisis on a financial basis therefore it’s the members fault?? Basically, the ask is to pay more for their managerial ineptitude and like it!

The bottom line here is that the The Village fitness centers and its management team condone and enable a “put profits ahead of member wellness” mindset, all that corporate senior management seems to care about is a constant streaming revenue baseline and promoting upward trending annual profits so they can maintain their jobs? And if you acquire COVID19 @ their facility, too bad, now pay your monthly membership fee. Stay away here, and ironically...