PetSmart — Local services in Chandler

I purchased a hamster last month from petsmart, Jafar as all of the employees I’m sure remember. A couple days after purchasing him I noticed he had blood in his urine so I brought him back in right away so petsmart could cover the vet fees. I didn’t get him back for what felt like over two weeks. When I came into the store to pick him up as well as more hamster supplies (I have 6 other hamsters) I was told the vet advised Jafar to be observed for 10 more days by the petsmart employees to make sure he was fine but Chris, the store manager, told me I was able to take him home with me for observations and that nothing negative came back from Jafar urine work and blood work. I was happy, I just wanted my buddy back home living his best life in his big cage. When I brought him home I noticed he wasn’t nearly as active, I thought maybe he was put through to much stress with getting medication daily for his UTI so I gave him a couple more days to feel safe again. Then I noticed his bum was very wet and I Suspected he had wet tail, he was extremely lethargic and weak looking I knew it was probably his time. Being that I had a 14 day time to bring Jafar back for any medical treatment and since my 14 days paused when Jafar was under petsmart a care I still had a day or two to bring him back

I called the store asking to speak to Chris the manager of the store, I told him I thought it was Jafar time to be put down and I asked him if I could bring Jafar in the next day, since it was almost closing time, and he replied if I was in my 14 day window frame that they would take him back. I live all the way in Maricopa city so driving down there isn’t a breeze in the park so I asked if he could check my record to let me know if I was within the 14 days He seemed agitated and told me no because there were other customers on the floor he needed to help. I was obviously upset because I am a paying customer as well, I have spent a lot of money at his store, I’ve gone through the anxieties of calling every day to check on Jafar and he couldn’t take two minutes to look up my record. Chris wasn’t even sorry to hear that Jafar was in bad condition, he showed zero remorse which is surprising considering he is the manager of a pets store.

The following day Jafar was discovered with a prolapsed rectum and passed away. I am so upset about this situation and I won’t be shopping here anymore.

Rest In...

I've been coming here for 2 months off and on checking for shrimp and browsing around. Today was the first time I've been told that they don't get any shrimp anymore and that they have not received any kind of shrimp for over a year. Not only was the information not shared before but the plaques still hang marking several tanks for shrimp. I guess those have been empty for over a year too? I'm curious if anyone at all is tasked with the care of all the fish that are over there because there is always numerous dead fish and frogs in the tanks. The system health for all these tanks is bottom tier compared to sister locations. The help cart was in the browsing path, the floors were wet in places with no signage, and the only way to recieve help is to know or eventually see a button that needs to be pressed for an employee to activate customer service mode. Rotting packaged plants. Of course tons of miserable Betta fish.

A truly Shameful showing from the PetSmart name as well an all to common place and a perfectly reasonable expectation from said company.

All in all I'm glad to have learned that I never need to return to this store.

Petco is caddycorner to the main intersection, they have leg up on this store in every possible aspect so please shop...

No stars. I raced here from work- straight to petsmart. It has a sign with hours they close at 6 nye. I arrive at the the door at 558pm. I had slow traffic through an accident at queen creek at i10. My cat is out of food. I had to stay 2 hours late at work because my coworker had an emergency procedure today.... I work again for her tomorrow before you open at 10am. My cat is out of food, because my dog got into it last night. The reason I'm telling you all this is because the employee open the door with her hands, and said we're closed. I said it is 558, my cat is out of food. She said sorry. Closed it. All the while, I see customers inside checking out and shopping. I expect a teeny bit of compassion- not complete laziness'its for an animal!!! Not my shopping pleasure. Ridiculous- and target doesn't have the special food my cat needs. I expect the manager to respond in some way- so disappointing- I've shopped here for years. I will have to go elsewhere. I hope that employee gets to her new years eve party in time. Challenge- I hope the manager takes the time to review camera footage to see me standing outside prior to 6pm. So livid right now- that girl should not be working at a pet store if she has no care for...