MEZZA FURNITURE — Local services in Channelview

DO NOT GO TO THIS PLACE!!! I happened to pass by so me and my daughter stopped in, they hardly had any furniture in their store but the store manager told me he would order me whatever I like in their online catalog. I found something and it was ordered and delivered to the store 5 days later. I asked to take a look at it before I left because I hadn't seen the couch I purchased for $1100 in person yet. The store owner tried to convince me that I would like it but I wanted to see and when I finally was able to talk the owner in to letting me see the back of an armrest and a pillow and I about cried, it was awful. The owner again tried to convince me otherwise followed by "all sales are final" then she showed me the signed contract that I signed when ordering the couch after looking at the online catalog. I was then told that, it will last me 8 years and it is good enough for me and my daughter and that's what you get for $1100 you have to spend much more money if you want something nice. But all sales are final and the best I can do is let you take one of the items that are put together and pay the difference for something we have in the store and told me there was no way to get a refund. This was the worst experience I have ever had in my entire life with a purchase of any magnitude and I wouldnt want anyone else to go through what I did, so be careful with...

Definitely one of my most disappointing purchases. Everything was handled over the Internet in the store, even you know I told them I was uncomfortable with it because I really wanted to see what I was purchasing. I picked up my couch. It was in a box. Within 15 minutes of me getting home with these boxes, I called the store back and told them I was very disappointed in the couch that it was very cheap looking And very uncomfortable even you know we paid $1100 for it. She immediately told me they have no return policy. Please go to a real furniture shop because this one is not it. And they will not work with you at all. Proceed with caution when dealing with this furniture store that’s really not a furniture store. It’s just a front for an Internet based store. I went into the store and looked at the couches on the Internet. There was one set of couches in the showroom. And they gave me the option to exchange it for one other set that is the one that was in the showroom. And then wanted to charge me approximately $450 more for the one option that they gave me....

Great customer service and awesome selection of furniture! Very well priced and the owners are always willing to help you find something you like. Whether you need couches, a bedroom set or a dining room set you are sure to find something...