Burger King — Restaurant in Channelview

Today, (03/13/2016) my father and my mother and I went to eat at This Burger King Restaurant, located at 517 Sheldon Rd, Channelview, Tx 77530. Well, when we got there, we told the cashier what we wanted to get using a coupon. We told him specifically that we didn't want "SALT" in our French Fries. And we also asked for a Grilled Chicken Salad.

Anyway, when the food was ready, there was missing one French Fri and they have put SALT. So, my dad went to tell them about it. Also, he asked for "Croutons" for my mom's salad. So, when "ISMAEL" one of the clerk that takes orders to go actually came to our table and start telling my dad that he likes to put on a "show". So, my dad responded to him that we come here to spend our money, so we deserve to be treated right and with a good service. So, I can't believe this stupid idiot name ISMAEL had the nerve to come to our table and tell us that. I told him that if he didn't want to be criticized, then he needs to provide a better service to paying customer. Also, the SALAD was horrible, it tasted like crap. My mom said that it was a NASTY TASTEFUL SALAD.

I just can't believe that this guy "ISMAEL" came to our table and ridiculed my dad with his slander accusations. Wow, with people like this working for Burger King, I am NOT looking forward to returning to this particular restaurant NEVER again. Me and my entire family. I will inform my friends and the social media about this incident. Furthermore, Ismael was very unprofessional and very disrespectful to my dad and us.

Is it Burger King "MISSION STATEMENT" to prepare and sell quick service fast food to fulfill our guest needs more "ACCURATELY" and "COURTEOUSLY"?

We definitely did NOT get Burger King" Mission Statement. Instead, we got a STUPID IDIOT (ISMAEL) who obviously doesn't know the importance of Burger King's "Mission Statement".

Just as they have the right to refused service to anyone, we have the right to NOT go back and express our concerns and feelings toward this individual who gave this Fast Food Burger King a bad reputation.

So, in conclusion, We will NOT come back in here and we will continue to inform the social media about his disrespectful arrogant...

The staff tonight had poor customer service. I used my phone app to get the Whopper meal for $5 and gave the lady my code after showing her my phone. After getting my order, I saw that they gave me a Whopper Jr meal. So, I came back around through the driver through and brought it to the attention of the short hispanic woman that took my drive through order and she simply responded "What do you want me to do?" I was shocked. Then I showed her my phone and she stated that there was nothing she could do because the app gave her the wrong code. Then, I asked could I get the whopper meal and the Hispanic guy with the ponytail tells me that it will be extra, but I have to pay with cash, no debit/credit. I asked if he could just run a new order and he simply handed me my money back in cash and closed the window. Very Very poor customer service, and I have been there a couple of times and hadn't experience that treatment. But, I guess some people could care less about how they operate another person's...

First, had to use their men's room... door was crooked in door jam and would not close, and definitely could not lock. If anyone would have opened it while I was relieving myself, all in the ordering area would have seen me. And the bathroom itself was filthy and a mess! Then I ordered 4 value menu cheeseburgers (my order was #81). After 20 min. and customers getting their orders over mine (larger orders with numbers up to #87), I asked why mine was taking so long. They ignored me and when I persisted, they said they were busy. When I pointed out that others who ordered after me had gotten theirs (with bigger more complicated orders), they had no answer. When I asked for the manager an employee came over, would not explain anything... got my order and he told me to "Get the F__k out! I told him I would be...