Vault Trove - Powered by Hobbies Shop — Local services in Charles Town

My girlfriend went into this store looking for a specific item. After the store informed her that they didn't have that item in stock, they sold her another one, the only one they had in stock. I received the gift for Christmas and was very thankful, however after discussing with my girlfriend, she recommended I get the exact model I wanted since it was an expensive purchase. She recommended I call the owner and ask for an exchange or store credit to upgrade. I called the owner and asked if I could bring the unopened item back in order to upgrade to another item that was actually more expensive. Owner stated they DO NOT do any sort of return or offer store credit. I again stated I wanted to spend more money at his store but he held to his policy.

Their sales practice from the beginning was unprofessional and reflects how poorly stocked his store is. It is customer service like this that will drive him out of business and drive customers to Amazon or other hobby stores. Save yourself the hassle and travel the short distance to better stocked and more professional establishments.

Good news is, another store helped me out. I got the product I wanted and they now have a new loyal customer.

A final thought, read the post below and ask yourself if you want to deal with a business of...

On average, I have purchased one plastic model a month from this store for the last 20 months. For beginners, I highly recommend their selection of molded-in-color Revell Junior kits because these kits bolt together with large plastic bolts, and polystyrene cement is not needed. They also can sell you a mini-file (that looks like a metal fingernail file) to safely remove a little bit of excess plastic from the occasional piece that is slightly over-sized. From this product-line (of various cars and so forth), the Jeep Wrangler (kit 451019) has some of the most fragile pieces; therefore, I recommend the ambulance, police sport utility vehicle, or Disney "Cars" movie vehicles (for example, Jackson Storm or Cruz Ramirez) instead. A large plastic screw-driver is included in each of these kits. They also sell many different picture-puzzles. It has been a pleasure doing...

The Hobbies Shop is what a hobby shop is supposed to be. Even before the big name franchise shops stomped out our collective knowledge of how hobby shops were The Hobbies Shop would have been a destination.

They’ve got a good selection of trains, planes and automobiles in static models, electric models, R/C and most importantly across the board as far as costs and skill level.

They’ve also got a decent selection of tools and they’ve got parts! A real parts selection of parts people actually need; unlike other stores that only have parts for weird exotic stuff because they never restocked after their initial inventory was depleted. These folks have the stuff you want and need and they’re friendly.

It’s worth the drive from Frederick, Leesburg, Winchester, Martinsburg...