Books-A-Million — Local services in Charleston

Definitely left a good review for Yogurt Mountain considering the service there as always been very good. They are definitely two very different stores!! BAM is a completely different story. The management for BAM and most of the employees are very rude and unhelpful. I heard this in a past but never seen it till recently. If I could give negative stars, I would!! It's always a mess. It's gross how they expect yogurt mountain employees to sit in the back room to eat lunch and not at the tables right there. BAM managers act as if it's a hassel for any of them to stay at the register while a yomo employee goes to the bathroom or takes a lunch break becuz they wont allow more than one employee per shift at yomo. I wouldnt shop there if someone paid me to. The staff for BAM was told to 'make sure everyone at yomo is keeping it clean' while there are books that lay in the floor for people to trip over. They even yell at yomo employees when they sit down for their breaks. It's also rude to yell at them when they are sitting behind the counter and still taking orders. No wonder why the entire team of yomo employees quit at once a few months ago. I'll fix my review when yu get a friendlier staff and never again will I ever work for a split floor company.

Once we all lost our jobs from Yogurt Mountain shutting down, they then asked two out of 5 workers if they wanted to transfer to BAM side so they can keep a job there. They didn't care about anyone else losing their job, left people with families,...

Worst Books-a-Miillion experience ever. The Charleston store has a new sales clerk who has waited on me the last 3 times I've been in the store. The first time this clerk waited on me, there was no problem with my purchase. On my next visit a week later, the same clerk falsely claimed my discount card was expired even though I had renewed my discount membership this past March. He didn't seem to care to check on it for me, and I thought he was trying to trick me into paying a second time for a membership renewal. The jerk finally asked me for my telephone number and grudgingly gave me the discount on my purchase. Today, the same sales clerk waited on me again and said my card was expired and that my name wasn't in the system. At that point, I knew the guy was playing me and told him off using colorful language, to which he responded in kind. He didn't even try to figure out what was going on and even stated he wasn't paid enough to care. Needless to say, I returned my intended purchase and left the store. Whoever this new clerk is, he needs to go. He doesn't care about his job or the customers. He wouldn't give his name but he is young, heavy set, has long curly hair, wears glasses and has...

My partner and I went in to buy some books. We had chosen books that were buy 2 get 1 free. We had done the math, and it was supposed to be under $50. It rang up for $85.00. We were understandably confused, and we decided to re do the math. Without the deal, it was $88.00. With the cheapest book taken off, it was $75.00. With the second one, since we were getting two deals, it was $64.00. The lady had told us with an attitude, "Remember, there is a 7% tax." I shrugged it off and then calculated the 7% tax. Even with a 7% tax, it was not $85.00. It should have been no more than $69.48. We then decided we were going to roll with it and take books off. We then went to another cashier, and he was scanning the books. It rang up to $67.00!! We were even more confused because even without the deal, it was only $45.00. We had done the math with a calculator. He then told my partner that it was the wrong book. He had to get the $16.00 version to get the deal. So he did that, and then it rang back up to $74.00. This book store is an absolute scam, and I had left without buying anything today because it was absolutely...