Office Depot — Local services in Charleston

Unsettling and unfortunate experience with the employee working at the print center of this store yesterday. After noticing my print job was done incorrectly (no big deal - mistakes happen) I asked to have my documents reprinted correctly, as was listed on the order. The employee stated I would have to place another online order and pay for it once again (a 41-page packet in color for school). I attempted to show him the order receipt. Not only did he refuse to look at the order but raised his voice, began shaking and stated that he has a problem with “people like me” (Still unclear as to what that means…?). Uncomfortable with his behavior, I requested another manager who immediately stated “This order was printed incorrectly.” and had it reprinted. I worked in retail as both an associate and manager for 13 years. I’m not a novice to someone having a bad day. It happens. But this type of behavior is inexcusable. This young man, who lacks basic skills of self-composure, should not be working with the...

I am not from this area but much further north in VT. We travelled here for a wedding and needed last minute items made late at night. The job was challenging with troubled files and font issues, etc. but we were so pleasantly surprised by a singular employee at this store named Travis. This young man was single handed key running the print deal art meant with about nine different customers all needing stuff done at the 11th hour. This guy was navigating between all of us simultaneously so no one was waiting and had a smile on the whole time. Nothing phased him. Nothing was going to not get done. I was amazed by this kid. He went way above and beyond and provided the best customer service I have had in so very long I can’t tell you. If I could award him a promotion I would do so instantly. I hope this store recognizes what a great employee and asset this guy is to them. Kudos on being a stellar human being, Mr. Travis, and thank you again for helping us. Annie &...

Horrible customer service! I waited in line 15 minutes to check out, even though there was only one person in front of me and she only bought three things all of which scanned without issue, then when it was my turn to check out I waited another five minutes for the cashier to scan my items. The cashier did not say anything to me the entire time, including tell me what my total was. Then when I put my credit card in the machine it did not register. Again, the cashier did not say anything. After another couple of minutes the cashier told me to insert my card, which was already in the machine. Finally he called someone and said the credit card machine was out again and proceeded to ignore me. Thinking that someone was going to come check into the credit card machine, I waited. After another couple of minutes, the cashier told me to go to a different register. That was the worst customer service I have ever experienced and will definitely not go back...