Firehouse Subs West Ashley — Restaurant in Charleston

I just came back to this web page to see if I had a rebuttal to my 1☆ review. My Gosh! To the Owner who wtites an apology reply over 10 times daily. Nothing is fixed. Nothing has changed. Are you even comprehending these reviews or just reading them. Bad, bad business. I brought my 12 year old Grandson on a Sunday near the end of July. Besides the dirty dining area, and obtuse employees that do not look you in the eye my main complaint and confusion was when I ordered my Grandsons sandwich. White bread, Turkey, Lettuce, American Cheese. THATS IT. The stoned cashier didnt understand so I repeated," THIS IS FOR A CHILD. PLAIN WHITE BREAD, TURKEY. AMER CHEESE AND LETTUCE. THATS IT. 3 THINGS. I ordered an Italian. 30 min later no food. Someone who came in behind me got hers. I inquired, they dont even look at me but say almost done. I get order, My sandwich does NOT look like any Italian Ive had there before BUT my Grandson says, PAPA, LOOK.....He has the top white bun off and there is lettuce tomatos, onions. And more mayonaise than in a tuna sandwich. I paid almost 40 bucks for this garbage. I have to tell the stoned white guy that took my order, look sir, I want a PLAIN turkey sandwich with just cheese and lettuce , as I show him the glob of gross that they gave us. No sorry, No nothing he just turns and goes to the Black gentleman who looked at me and appatently tells him what I need. I sit back down and can only eat half of my disgusting basket. My Grandson has no food at abot the 45, 50 minute mark. Jyst then the Black gentleman walks up to our table and asks me again what I wanted on my Grandsons sandwich!!!! Your joking right, I told that guy 4 times and you were standing by him the last time..... White bread, lettuce, turkey, cheese. Its so simple.

I will not return to the West Ash Firehouse that is in my neighborhood. This photo was final product we got to go on the way out the door. What is it? Minced Meat with blended lettuce and mayo?? My G.Son...

Visited this location, and the experience was underwhelming. I received no greeting when I walked in. I headed to the area to get in line, and after the associate took the customers order in front of me, she walked away. I just stood there for about 10 mins and watched her do everything except take my order. At this time, I was the only person in line. She goes to help the other 4 ppl on their staff make sandwiches, as if I wasn't standing there. She finally comes back to the register and says nothing, so I'm assuming she's going to take my order. She is not smiling and not friendly. She looks annoyed and bothered. After taking my order, I went to get some sweet tea, which tasted funny. There were no lids there for my size cup, so I had to go back and ask this unfriendly associate for one. She says nothing and goes to replenish the item. Then she points and says it's over there. As I waited for my order, I poured my tea out and got lemonade instead. I sat and waited on my food, which was longer than expected. I saw a group of people come in, and there was a guy at the register this time. He greeted them and said hello once they got to the register (maybe the manager). I'm not sure, but he was around when the unfriendly associate took my order. The floor wasn't swept, with trash just sitting there. Once they call my name, I grab it at the counter. No one says anything again. After waiting as long as I did, to make matters worse, the food wasn't great. I had to take the bread off part of the sandwich because it tastes hard and stale. The quality was bad. In the future, I probably won't visit this location, probably will find one outside...

I’ve been to this Firehouse Subs location several times, and almost every time I walk in, no one greets me. The staff just stares and honestly, they always look high or like they don’t want to be there. The vibe is uncomfortable from the moment you walk in.

The last time I went in with a friend, we ordered two large Italian subs. The total was more than I expected, so I gave the cashier a $5 bill in case my card didn’t go through. After the transaction processed, I saw that my card had already covered the full amount — meaning I basically gave a $5 tip I couldn’t afford. When I politely asked for my money back, the cashier didn’t understand and had to grab a manager, who also looked completely out of it. He handed me the $5 back without saying much, but the whole thing felt awkward and unprofessional.

While waiting for my food, I overheard the staff laughing and making fun of how to pronounce my name. It felt disrespectful, especially when I was literally the only customer in the place with my friend. Even with no other customers, it still took over 15 minutes to get our two sandwiches.

The experience made me really uncomfortable — to the point that I haven’t gone back since. I shouldn’t feel nervous or judged when I’m just trying to grab a sub. This location needs better training, better professionalism, and more respect for...