Havertys Furniture — Local services in North Charleston

22 weeks (5 months) and still waiting...

This has been the worst customer service experience I’ve ever received from a furniture store.

I ordered a “Jenna” couch, loveseat and ottoman back in October of 2020 and was told by the salesperson that the entire set was in stock and that we should expect delivery around the end of November / beginning of December. After no updates, my wife reached out on the 4th of December through e-mail and found out that this estimated date was either a complete lie, or all available stock was purchased in those few seconds that transpired between him reading that estimated delivery time aloud and taking our payment. The new estimated date was the end of January / beginning of February. Well guess what, that timeframe came and went so I gave them another call and was told it would be another month and to expect it towards the end of February / beginning of March. Then today the salesperson from Havertys finally took the initiative to contact us first this time but asked if we would like a single piece of the furniture set while we waited on the other pieces to arrive. We replied that since this was only 3 weeks away from the last estimated delivery date to just keep everything bundled. I bet you can guess what we were told, yup, the estimated deliver date is now end of March / beginning April. If that date does end up being the true delivery date it will have been 22 weeks (5 months) to deliver our non-custom furniture. Adding to this, the website now denotes an estimated delivery time of 25 weeks which is probably off by a few months as well.

At this point, my trust in the accuracy of the latest estimated delivery is so low that I’ve started looking for alternative options who can deliver as advertised. While blaming COVID is the catch all these days, there were multiple opportunities to communicate the lack of stock and/or issues associated with manufacturing and delivery that have...

I have been waiting to receive a sofa that was ordered on December 8, 2018. The sofa has twice been delivered to my local Haverty's store damaged. The sofa has been re-ordered and on April 29, 2019, I was told that the sofa will be delivered in approximately four weeks, making it six months from the time it was originally ordered. In light of this unacceptable time line, you would think that some sort of compensation would be offered on the part of the store. However, I found it insulting to have to barter with the store in order to receive some type of compensation. To add further insult to injury, when an offer was made it was for free delivery of the sofa to my home once it arrived. This offer was of no benefit to me since I had already paid a private delivery service to pick up the sofa on two prior occasions, costing me more that it would have had if I used the store's delivery service. Secondly, during the bartering process, I was reminded that a150.00 deduction in the price of the sofa had already been granted at the time it was purchased. Needless to say, this statement further insulted my intelligence since this deduction was a promotion that the store was offering at the time. I did not ask for it, nor was it granted especially to me for any reason. We have always thought of Haverty's as a quality company with a history of providing quality products and service. Unfortunately, this experience has greatly changed...

Cheaply made furniture that shows excessive wear and tear in less than a year. After going back and forth with Haverty's for 3 months about getting the furniture replaced or refunded they finally agreed to a full refund. The table's finish was chipping up, the chairs had screws poking through the cushions.

Haverty's agreed to a full refund and to pick up the table and six chairs. I was promised by Charlotte Taylor that they would be refunding my credit card once they received the table and chairs. I received a call the day after Haverty's picked up the table and chairs saying that they would not be refunding my credit card, rather sending a check. I asked for them to send the check to a specific address and provide me with a tracking number. Charlotte Taylor assured me she would call me back with a tracking number, she failed to do so, it was only after I contacted her via email that I go the response of, "Sorry, I haven't called you back I am out of the office right now but when I ask the question about a tracking number they told me that Fed Ex will not deliver to a PO Box so we don't have a tracking number. The check was mailed out this morning."

Haverty's has not told me where they are mailing the check to, how soon it will arrive, what carrier is bringing the check, nor a...