Best Buy — Local services in Charlotte

This store Curbside Pickup is Horrible at the Best Buy by Northlake in Charlotte. I actually wanted to do a instore pick up because that seems to be quicker to go inside to get your order. However, when I ordered this 70inch Samsung Tv they specifically stated “Curbside Pick Up” was the only option. So I thought to myself. Well if Curbside Pick Up is the only option then maybe this store has got better at the process. I arrived to pick up my tv on Dec 1st I checked in through the website. It gave me a message stating they normally bring out your item within 10 mins. Keep in mind, I moved things from the back of my truck to the backseat and got everything set up. I waited over 10 minutes still no sign of anyone bringing my item out. I was the first car to pull up by this time 2 other cars pulled up behind me. There was “No Sense Of Urgency” to bring out my order!!! This store Curbside Pick Up Horrible and has the Worse Service. So after waiting over 10 minutes for my Tv. I go inside to find out about my order. I ask the female rep doing the pick ups about my order. I told her I’ve been waiting over 10 mins. She proceeded to “Argue with me” Stating well it takes longer than 10 mins to get a 70 inch tv. I told her “From what I understood a curbside pick up is already process beforehand. Then when a customer arrives and checks in it’s just a matter of bringing it out. The Best Buy rep continues to go back & forth with me as a customer. Stating we have other orders. I explained to her that I was the 1st and only curbside to arrive when I pulled up. Her attitude Extremely Rude, Disrespectful, Unproffessional, and showed Zero Empathy to a customer who has been waiting a long time and had other things to do. Then she states a rep had the tv at the door trying to bring it out. This makes matters worse since the Professional thing to do is to simply Apologize for the Inconvenience. Then Simply state sir We have your Tv here this gentleman will take care of you. The problem is Best Buy does not train reps to be Professional and Courteous to customers. Their Attitudes are Terrible and they really act as if they are doing the customers a favor. Rather than showing appreciation for their business. However, this is going to be a corporate escalation and they did not send me survey on purpose. Which I feel this was manipulated because how badly I was treated when I was at the store. However, I will be escalating this terrible experience to corporate because this poor service, rude, and unprofessional behavior is...

I just had THE MOST HORRIBLE EXPERIENCE!! Best Buy let me down tremendously. I ordered a refrigerator online June 2, 2021. I had gone into the store but no one asked if I needed help and the gentleman in the appliance dept was busy and even when we made eye contact he never moved. Therefore, I left went online and ordered a refrigerator. It told me the earliest delivery would be Aug 5th 2021. 2 months out during a pandemic, fine, I need a refrigerator so it will have to work. I get reminder emails and texts advising of my upcoming delivery for Aug 5th. The morning of, I realize I never got a narrower time frame. Just the original 7am - 1pm, so I start a chat via the website to see if they can give me a smaller delivery time frame. I am then told, my delivery won't be happening at all. The item isn't in stock. I never received ANY communication saying my refrigerator wouldn't arrive as planned. I get passed around to several agents. One even helps find a decent replacement but I am then told, I would have to pay the difference in price. To that, I told them, I will NOT as none if this is my fault and I will not give them more money for their error. I am advised to call and speak with someone over the phone. I do call and speak with a gentleman who after much researching advises me that my order was changed to "reschedule" he has no idea why and tells me the refrigerator won't be available until November. I tell him, I can't be without a refrigerator for 3 months!!! I ask my options, he says have the item sent to the store. I ask, in November???!! I ask what he would do if he were me, his response, "I don't know, I guess figure out something." At this point I am beyond furious as this is totally unacceptable. I said, just give me a refund. He says it will take up to 5 business days. Smh of course, took 24hrs to take my money, no refrigerator but in the mean time I am supposed to just sit and wait for my money with NOTHING as an alternative. I am put on hold for him to process the refund. He comes back to check on me and I ask, why wasn't I offered a replacement of an in stock refrigerator. He says, you asked for a refund. I respond, I ALSO asked for OPTIONS and the ONLY ONE given was to have the refrigerator delivered to the store in November!!!! He says, sorry, I didn't want to tell you no to the refund. I told him, going forward in order to attempt to retain a customer you might want to provide ALL options. So here I am waiting for a refund with no refrigerator. Best Buy you FAILED IN...

Let’s talk about this Best Buy for a minute. My parents received a google home mini from a neighbor who purchased it online. They have the Alexa ecosystem at their house so they needed to swap it out. My parents didn’t want to offend their neighbor, so they didn’t want to ask where they purchased it; so they admittedly could’ve gotten it somewhere else. So we didn’t have a proof of purchase. But that doesn’t matter considering we were prepared to spend an additional $300 as part of the exchange, had the product in hand. But that’s not even 100% of the issue.

I am an Elite Plus member and have been for many years. This year alone we have spent over $5k at your stores and online. That doesn’t entitle me to anything; but shows that I am a loyal customer to their brand. All we were looking to do was exchange a $25 item and pay the difference for a more expensive Echo Show AND buy them a $250 mesh router at the same time. The associate did their job and called the manager because she wasn’t sure how to handle the exchange. The issue happened when the manager got a really bad attitude and told us there would be no exceptions to their proof of purchase policy and that this item is clearly a sku from another company. We scanned the barcode in the Best Buy app and it pulls right up, so that’s obviously not true; but he refused to even scan it to check when we called him out on his lie. I have worked in retail for the last seventeen years and now work at a retail corporate office. There is always a way to help the customer, especially one that clearly is a loyal customer AND is trying to spend even more money. Target, Lowe’s, Home Depot, and even Walmart allow exchanges without a receipt. We weren’t trying to get money back, but trying to get them the correct item for their current setup from a company we trusted would help us help them. Obviously the Concord Mills location does not want my or my parents business again and very well may have lost us as...