Check in - there is a covered area to drive up and wheel carts to load your luggage onto. The lobby is very spacious, and check in was quick and informative.
Elevators - there are only 2 elevators in the entire hotel. The housekeep staff were trying to use the elevators during peak breakfast time so there was often a wait to get on, especially because there are 7 floors and it was a busy weekend.
Amenities - they knocked it out of the park here! Complimentary breakfast AND dinner for guests and the food was phenomenal. There are also high chairs. There is also free popcorn every day. I did need a toothbrush for one of my kiddos and they don’t offer the typical complimentary things like tooth brush, tooth paste, etc, but due to the amount of other items offered, it wasn’t a big deal. There is also shampoo, conditioner, and body wash installed in the shower!
Parking - the lot was a decent size and is free. No valet.
Location - there is a mall right across the street and a target 3 minutes away. Lots of stuff to do close.
Room - the room was spacious and very clean! They ONLY do room service if you request it though, so don’t think you’ll be coming back to a clean room every day without requesting the service. I didn’t mind and didn’t need the service, I was just surprised by this practice.
Pool - okay, everyone comes here for the pool. It’s a half indoor, half outdoor pool. It’s really great. But that’s part of the problem - it seems to be the ONLY functioning pool in the entirety of Charlotte. There were TWO birthday parties there and it was just entirely too many people in such a small area. The indoor section echoes very badly so it is extremely...
Read moreThis is by far the greatest Hotel of our times. I’ve traveled to many places in and out of the US and in today’s world there’s no place like home until you come here. Upon check in the front desk clerk is very polite professional and welcoming. We were given 2 drink tickets and buffet tickets to use for the next day. We never got to use them but it’s cool we did get to the breakfast buffet and the staff was very helpful polite and professional as well. They kept everything clean while we got our food and also helped us get our plates over to the trash once we were finished. The room we stayed in the sink was baked up but when I brought it to the attention of the front desk they gave me another room without hesitation. I used the gym late at night and it was clean and comfortable. Then about 1 am i went downstairs to write a song and there were a few people around but everyone was highly layed back with professional vibes as well. The Hotel manager gave us maps of NC to help with our journey and he also checked on us to see how things were going with us. That gave our stay and even more pleasant feeling. Then we ran into the assisted manager on our way checking out and she entertained a pleasant light conversation with us and made us even more glad that we stayed here. The entire team here from management and staff is definitely a 10 out of 10. I will be back and because of our experience we will definitely call this hotel our new home away from home. Thanks guys your the best. In today’s world people want to have an amazing experience especially after working hard for their money and this place...
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