Club Pilates — Local services in Charlotte

Great facility and workout, but very rude, greedy management.

I went for the introductory class, led by the General Manager, Lisa. During, I mentioned that I had GymPass. As the we were wrapping up the session, she told the other two participants "You did great! You just need to join!" and then turned to me and said, "You just need to go away." This is an exact quote that I have been replaying in my head for the past few weeks.

Since I really enjoyed reformer Pilates, I decided to take a class with a different instructor. Again, I enjoyed the workout, but the instructor was so low energy -- not in a zen way, but in a I-don't-want-to-be-here way.

Okay, so two strikes... I wanted to give it one more chance, so I booked another class with a different instructor. The day before, I got a note that they had cancelled me, and the location disappeared from the GymPass app.

So, it seems they were fine passively taking money from GymPass, until someone actually tried to use it? While a different scenario from the other bad reviews, it seems in line with the feedback on their exploitative business practices.

Long story, short... definitely check out Club Pilates -- just NOT Strawberry Hill or South Providence.

UPDATE: I've gone to both club Pilates Dilworth and Matthews and loved them both. 100% a workout worth trying.

UPDATE #2/ REPLY TO GM - you would, because you DID say that. Not inaccurate...however, I suppose I should expect you to blame the reviewer; it is completely in character. If you look at the majority of my other reviews, they are generally positive. How would I benefit from fabricating...

Good gracious, where do I start? Club Pilates Strawberry Hill is the best, great, work out community, Pilates teachers are great, the classes are amazing and you are challenging yourself, not competing with others. Here is my story… two weeks ago I could not stand on one leg at a time. This was unacceptable and occurred after getting out of shape. I had a traumatic brain injury in October ‘21 and was. just basically deconditioned, to say the least. I came in and did an intro class with a friend who begged me to come with her. Kelcey led the intro class. It was phenomenal! The next morning I felt incredible, so, I came that day and the next day and the next day. I did not take a day off until day five or six. This place is a gift from God. It has been years since I have felt this strong, and able to walk down steps without holding on and worrying. (the accident affected that). Cut to today, two weeks later. I signed up for an open class -didn’t pay two bit of attention that it was a 1.5 level up. The teacher was Pax she did a great job of making us laugh while we went through very challenging exercises. I had a goal of doing this level class by Christmas. I accidentally enrolled in it by not paying attention to what I was signing up for, but just craving the movement and stretch that has made me feel more alive than I have in years. Bonus, I made it through the 1.5 and was rather proud of my performance. All this to say once you start feeling your body, you will want to come again and again. How did I wait so long to treat my...

Honestly I’ve delayed this review for weeks. Part of me feels badly for posting this negative content as the instructors and front desk staff are lovely and I feel awful for lumping them in with the catastrophic wreck that is their management. But to save time, stress and frustration to all of you kind, wonderful humans who are looking to practice the wonderful world of Pilates DO NOT GO TO THE STRAWBERRY HILL LOCATION. There are many other studios in the area.. dilworth has opened a Club Pilates studio and everyone I’ve interacted with at this location is AMAZING. Strawberry hill will not let me out of my membership to transfer to dilworth.. I’ve constantly heard rhetoric that “there is no timeline” and “both studio owners need to approve it”… well it has been sitting with strawberry hill studio owner for weeks with the general manager being anything but helpful…I was a founding member at the Club Pilates in Pittsburgh, and was thrilled to see CP in Charlotte.. with the hope this would make my big move and transition just a bit easier… WELL this studios leadership team has brought me close to ending my involvement altogether with Club Pilates which is so heartbreaking. My family has urged me to go to corporate on many occasions, this will likely be my next step if this is not resolved my end of week. Pilates is supposed to be healing! Strawberry Hill has lost many members to dilworth for very obvious, notable...