Spavia Day Spa - SouthPark — Local services in Charlotte

Ohhh where do I even begin? What an enchanting place. Spavia is everything that I knew it would be from my first Insta lurk. I've been peeping it for a while. Waiting for a bad review and there hasn't been one. You wanna know why? IT'S AMAZING!!!!! (Oprah Voice). I came on a whim. No booking and they accommodated me as the days I wanted were full. I was whisked into a chocolate, dreamy, oasis.

Let's start with the sweet front desk staff that are easygoing, polite, professional, and upbeat. They answered all my questions and even provided insight into their monthly memberships for rejuvenation and relaxation. I was ushered to the quiet area that was dimly lit with a beautiful fireplace and various teas which enhanced and calmed my already giddy inquisitive nature. There is filtered cold and hot water if you prefer to bring your own.

The women's changing area was clean and pristine with changing rooms, a shower, a lavatory, and generous female amenities (hair ties, mints, deodorant, hairspray, blow dryer. Cotton balls, q-tips, etc, and the most luxurious chocolate robes with matching slippers to help you ease into a relaxful bliss. I'm plus size (3x) and they even were able to easily accommodate me. That alone was a plus. This was well thought out and executed. The halls are illuminated with flameless candles and are dimly lit to further set the tone. The warm neck pillows are the icing on the cake. They help you easily decompress and alleviate tension.

The rooms are quaint and furnished with chocolate-matching decor, weighted blankets, soft sheets, and enthralling aromatherapy. The best part is the HEATED ELECTRONIC TABLES. Yeah, you heard me. No detail was left unturned. The tables are elegant and modern. Very sturdy so plus-size people please feel comfortable knowing that it won't collapse or shift when you move. There are a plethora of rooms, including those for couples and esthetician services for a rejuvenating facial. I hear they offer body Wraps but I didn't request that service.

I absolutely loved my experience. I know what kind of massage I like and the pressure too. They can accommodate. While I was leaving they were getting busy which tells me this gem won't be a secret much longer.

I do have breaking news though. THEY NOW TAKE HAS and FSA cards. I was able to use my HSA card for the massage whilst another used her FSA. Do remember that you should get a receipt incase they ask and double check to make sure that massages are covered in your medical reimbursement account.

I have already booked my next massage. Give them a try! You'll be...

If I could give 0 stars, I would. I don't write reviews often, but this experience was the worst customer service I have EVER received. I bought three of their groupons for a surprise 30th birthday spa day for my bestfriend, and had called and spoken with a representative earlier in the day to confirm they could get all three of us in on the Saturday we would like to come (and mentioned I was planning to purchase their groupon for this). The representative confirmed the time they could get us in that Saturday and I told her I would confirm with my friends and get back to her. After confirming the time, I purchased the groupons and called back to officially schedule. I spoke with another representative who then tells me that they don't schedule groupons on the weekend, so I explained I had spoken with someone earlier and she did not flag that this would be an issue. She said she would speak to her manager and call me back. I waited about 30 mins and re-read the terms on groupon, and there was nothing on the groupon that said you were not able to redeem on the weekend. So, I call back and go through the story with another representative, and was told that they can not book groupon massages on the weekend, and that I couldn't purchase more the one groupon per person (which I didn't... the groupon terms state that you can purchase one for yourself and up to 2 as gifts, attached a screenshot of the fine print). I asked her if there was a work-around since nothing had stated this online, and she got snippy with me and said there was nothing she could do unless I wanted to get a refund for my groupon and book straight through them. Then I explained that I was very unhappy with this customer service experience, as 3 new customers and potential returning customers, I would think they would work around this issue to make it right, especially since they did not put anywhere on their groupon listing that you couldn't redeem on the weekend. The rep HUNG UP on me. Absolutely flabbergasted by this experience and would highly recommend taking your business elsewhere if this is how they treat...

My husband and I had the worst 2 massages we have ever had here today! The spa was nice, clean & comfortable and the staff were very nice. However our experience left me wondering if the therapists were even licensed.

My therapist did not rub or massage me at all. It was the strangest massage I’ve ever had and we get at least 1-2 massages per month. She would just push on 2 areas at once with her fingertip like she was trying to do trigger point work or she would just rest her entire hand or forearm in one area, sometimes vibrating her arm like she was trying to do energy work, neither of which I asked for. I left in more pain then I came in and I felt very cheated and disappointed. The only time she rubbed me was she did like 2 strokes on each leg, then on each arm then she did some very painful stretching on my arms and hyperextended my elbow at one point. I’ve had hundreds of massages and this was the first time I couldn’t wait for it to be over.

My husband said his massage was inconsistent, she was kind of all over the place and he asked for deep tissue but she basically just rubbed lotion on him with zero pressure.

The women were very very nice, but not good therapists.

We had to book massages somewhere else tomorrow. I hate we had such a bad experience because it is a nice place. The therapists were either not licensed, were brand new or were just tired because it was the end of the day.

This was a complete waste of $261 for two 60 min massages. Very...