Carolina Pool Services & Supplies — Local services in Charlotte

Unprofessional and unreliable. Rude service and missed appointments.

We originally scheduled an appointment to have our in ground pool rebuilt. They were backed up so we had to set the appointment out two weeks. When I called to confirm the appointment, they never answered. The day of the appointment, they did not show up and "for some reason we don't have any record of your appointment, we never miss an appointment" was what I was told. So whatever, stuff happens, right?

We set another appointment, for a few days out at 2pm, but they show up at noon?? Okay, whatever..

I was originally told that it would cost, $3700 for the liner replacement, and up to an additional $400 if they have to resurface the whole floor.

When they were there, Jeff (in all his rude and loud glory) said to let him run some numbers and he would get back with me. I go inside and let them do their thing and then I get a call from Jessica at the "office". Mind you they are right outside of my house, and have someone else call me instead of talking in person. Anyway, they hit me with a $7,200 quote, up from the original "max possible of $4200".

I tell her I cannot afford to pay $7,200 and they returned with a few lesser quotes. Then Jessica calls me back, talking all quiet and stuff (as if she's not sitting right there in their living room) and says they can do it "off the books for $5600", meaning no taxes and nothings reported, right? I don't think they wanted me to tell everyone that they are doing business off the books, not sorry.

We came to an agreement where we both felt comfortable and the work will start on Monday. Then... then they wanted the money, and quick. This went down on a Thursday. The plan was for one of them to come to my house to pick up the payment at 5pm. Then I got a call that the guy didn't want to fight traffic (reasonable) and wanted to come later on around 7:30. I tell her we have plans and that wont work, but maybe I can meet you somewhere along our way if it works out. Around 5 I texted letting them know that it wouldn't work that night, but I can meet you tomorrow or just pay you on MONDAY WHEN YOU COME TO START THE WORK.

Then they start hitting me with "This is raising too many red flags and we aren't going to do the work" and blowing up because they couldn't get their money on the very day we came to an agreement. The next day I call them to straighten everything out and see where I could bring their money to. No answer, all day, the "business" doesn't answer their phone. I called from other numbers and my own for two days and they are ghosted, gone. Then... like 6 days later, I see an invoice in my email for them to come do the work.. Really guys?

Here's why they are unprofessional.

While talking to Jessica on the phone, I hear Jeff yelling and using casual profanity in the background. I would ask a question and Jessica would say "hold on" and in the background I hear "HE WANTS TO KNOW IF...." and "YOU CAN'T DO..." and "BLAH BLAH EVERYONE IS AN IDIOT" type of attitude.

Dramatically Changing quotes.

Getting angry and impulsive through text.

Not answering phones.

Missing appointments.

Showing up off time.

Generally not knowing how pools worked.

Overcharging.

Take your business to many of the other much better companies. I tried to forget about the reviews and give them a chance, but they royally screwed it up and lived up to their terrible reputation.

Oh btw, I got my pool professionally repaired for...

There are no words. I came home from the weekend and my pool pump was dead. Being new to the area and new pool owner I had no idea what to do or who to call. I didn’t know if my pump had burned up; if it was the filter ….. I knew nothing.

My neighbors gave me some companies to call but being the beginning of pool season no one could get here until June or July. I started searching google and contacted CPS&S and within 30 minutes he called me and we chatted. ( I should mention that I called around 7:30 on Monday evening).

As we talked and I sent videos and photos. I couldn’t tell him anything about how old the system was but with model and serial numbers figured it out; thus totally identifying the issue. Basically our system was old and warn out.

Of course I was worried about being scammed but I felt I had to trust the process at this point.

Jeff came the next day and conducted a diagnostic on the entire system and found his suspicion to be correct.

Today is Thursday of the same week and I’m so grateful to Jeff, his son Jackson and his work team. I have a new slab, pump and filter. He guided me through the process of maintenance and assured me that while we had to spend some money for replacements…. We will save money in the long run.

I’m so pleased! Jeff did everything he said he would do. He was kind and respectful and I just appreciate his efficiency and hard work.

Thank you Jeff and Carolina Pool Service...

I hired Carolina Pool Services to re-plaster my pool. I was given a one year warranty, foolishly thinking that after one year if the pool was in good shape, I could be comforted I would have a satisfactory product for the next 15 years as I had had for the first 15 years of the pool's life. Within six months, I started seeing cracks and was assured this was within the "normal" limits. Just after the year's warranty was up, significant cracks occurred. Now the bottom of my pool has bubbled, full of calcium nodules and cracked, exposing the rocky inner layer. I contacted Mr. Scott Vincent, a thirty year true expert, who told me the plaster will need to be replaced. He said marble should have been used instead of quartz, the quartz plaster was not double bonded and soon the plaster will break open. I contacted the owner Mr. Jeff Crowley and asked how much it would cost to redo the pool, he quoted $3,500 more expensive than the cost of the original work. Was he trying to sell me the least expensive product to just make it past the one year warranty? Whether unwittingly or not, this is what happened. I would welcome any pool company, service or pool product concern to look at my pool. I feel it's my duty to tell my story to the pool community so to avoid my problem becoming...