Corporate Headquarters-- Bojangles' Restaurants, Inc. — Local services in Charlotte

I am a local business owner in the 27405 area of Greensboro NC and visited one of your franchised store #597 on East Cone Blvd. As I was waiting for my order I poured my coffee it was very light and not as strong as it usually is so I told the young lady and ask is the coffee behind the counter stronger she replied no it is pre measured and the same so I ask without any argument may I have a refund she set my receipt to the side and replied she will be right there and never told the manager what I was standing waiting for so as I had not gotten my food yet and was in no hurry I patiently waited. Well as I am waiting an older white man comes up with his cup and complain about the same thing and she took his cup threw it in the garbage a gave him and fresh cup with no problem. I could not believe my eyes. I said really I just complain about the same thing and you act as if your could not help me so young lady took the old coffee that was sitting on the counter poured coffee on top of it and hand it to me with coffee dripping from the side cup. Oh was appalled and steaming I let my anger get the best of me and scream no no I will not be treated this way the manager came out yelled at me and I said no I will not and I looked at my daughter and because of her not the manager calmly told the manager(Michelle) what happen but instead she wanted to continue to be rude yelling at me but another manager named (Mary) who is under (Michelle) heard what the young lady (Jane) did and gave me a fresh cup and I thanked her but Michelle and Jane thought they did something big by giving bad racist customer service and gave each other a high five yes a high five and a wick. I turned to a customer whom was waiting also and asked her was I imagining this whole thing she said no your not. To let you know not one time I use the race thing in the store because I did not want to make the other customers or the gentle man feel uncomfortable but SAD to say it is what it is and today in 2018 this should not have happened....

My husband and I visited this Bojangles at 2011 East Cone Blvd in Greensboro (off Hwy 29) on April 21, 2018 from around 12:00 to 1:00 PM. I had been watching this one employee that was replenishing the napkins, straws, etc. I noticed that he could not do his job for watching the young women coming and going. Just before we got ready to leave, I went to the women's rest room. I had just gotten into the stall when someone came in. As they walked by my stall to go into the stall next to me, I noticed their shoes. I recognized the shoes. When they go into the stall and locked the door I noticed they climbed up on the toilet with both feet. Then I looked up at the top of the partition between the 2 stalls and a man was looking over into my stall watching me use the rest room. I yelled for him to get out several times and quickly followed him out of the women's rest room. I asked a man standing in the order line near the cashier where did he go and if he was an employee of Bojangles. He said he ran into the men's rest room and yes he was an employee. I immediately asked to see a manager and this young man came out and I told him I wanted to see a MANAGER and the cashier said "he is a MANAGER. I explained what had happened and he opened the door to the men's restroom and the man I saw was there. He asked the guy if he was ok, (REALLY)!!!!! I told him to get him out of there and out of my sight. While I was refilling my tea, the young manager brought an older guy (MANAGER?????) to the counter and pointed to me as the woman from the restroom. He asked for me to come talk to him. I explained what happened and also how I had recognized the man by his shoes, his hair, and his face. He apologized, and said he was sorry and would take care of it. I told the manager that I was glad I had left my gun in the car, but I would not leave it there anymore, not that I would EVER go back to this BOJANGLES. The guy was standing next to the cashier...

I live in Harriman Tenn and have visited bojangles several times. I went there today and got your strips special....with potatoes and gravy and the little girl at the window assured me that the boberry biscuits were excellent. When I got home and opened my box...the chicken strips were old...hard as a rock..and just terrible!!! I took the strips back through the window..and the same little girl was there. She told me she would not eat them and so did the manager in charge. They were extremely dried out also....of course. They both apologize ed and the manager did and said all the right things to me. I did not want any more of them or anything else. I don't know who the cook was but whoever it is has not been trained how to cook. I also think you would have to agree that the manager should always be on top of these very important things. After all....food is your business. It was about 3:30 pm when I was there. I don't believe I will be going back until all your cooks are properly trained. The manager said she had just walked in...when in fact she was there when I ordered. Thank you for your time. Sincerely...Lucretia Chapman. 150 Old Jones...