Goodyear Auto Service — Local services in Charlotte

Short version: Appointment system means nothing. Was told it would be 1.5 hours for my oil change to be completed (even with the pre arranged appointment) and it took 2.5 hours. Did NOT complete all work that was selected to be done within that visit. Complete joke of a shop.

Well... recently I required an oil change. A quick Google search showed me Goodyear was reasonably close to me and we'll reviewed, they had an option for making an appointment and using my frame of reference for the definition of appointment of assumed that would considerably shorten my time waiting and therefore NOT enjoying my Saturday off. Boy was I wrong. My appointment was for 3 pm. I arrived and informed the desk guy that I had an appointment and I was informed it would be 1 hour minimum before my care was even pulled into the bay. I protested that I had an appointment made and minimum 1 hour seemed somewhat ridiculous. I was told that because of the appointment system, it doesn't reserve a bay for you it just let's them know you will be coming in. Other vehicles that have been DROPPED OFF will be seen to ahead of me, even though I am waiting in store. Having no real options I agreed to the 1 hour wait and made myself comfortable. At this pont I shouldmmention that the oil change package I selected online included an inspection of various components, a aire rotation and an inflation check (this was good for me because of the season change colder weather caused my inflation light to turn on). To considerably shorten this story I'll cut to the chase. 2.5 hours later I'm finally told that my vehicle is done. Oil change inspection and inflation corrected. When I ask about the tire rotation I was told it was not on the appointment work order...... and it would have been free if I had selected it as an additional service, but I didn't. And now if I wanted it I would have to pay for it. The thing is I am 100% sure the rotation was selected. .. it's one of the reasons I chose that package. 2.5 hours after an oil change appointment that I was told would take 1 hour to get to and about 30 mins to complete... The majority of my afternoon wasted due to what I can only assume is extreme incompetence and. A farce of an appointment system later and I will never again give 1c of my business toany gGoodyear...

I picked up a vehicle today from this location, and while the vehicle itself met my needs, I was extremely disapppunted with the unprofessional conduct of the mechanic Dave or David. His demeanor was not welcoming creating an uncomfortable atmosphere. Hi David I'm the young lady that parked because I had to come and get air put in the front passenger tire you were I guess trying to park that impala correct well sir if you would have communicated that instead of stairing at me with such disgust on your face I promise I'm a very level headed reasonable person at the end of the day we are not above anybody on this earth we are placed here to be servants and everybody should be treated as that I know in this world we live in people brains are wired differently and that's fine I'm sure you can read between the lines of what I'm saying. David you opening the door blocking me from walking when I was trying to walk past shows exactly who and what you stand for please don't ever try and disrespect me in that wat ever again will not tolerate that treatment or behavior. Management please address this matter promptly to ensure that all customers are treated with professionalism and courtesy they expect...

I needed a simple brake pad replacement and went here for service. After I left the store my brakes were screeching horribly within 12 hours of leaving this location. I returned to get them fixed and they worked well for about a week. After driving only a couple hundred miles my brake caliper faulted causing a scary moment for me on the highway. I returned to the store and got the caliper replaced. All was well for about 2 weeks until both brakes started pouring out smoke on the highway. At this point both brake calipers had yet again faulted, my brake lines both needed to be replaced as well as my front right caliper. The incompetent mechanics here had put the wrong size bolt in my caliper which stripped out the thread and caused my brake to lock up and fault while I was on the interstate. At this point hundreds of dollars of damages have occurred to my front brakes because of negligence and incompetence. My life and my fiancés life have been in danger twice in one month because of the horrendous quality or work performed...