Chex Grill & Wings — Restaurant in Charlotte

Im a Verry Disgruntled customer of Chex Grill on Freedom Drive right now. I have been a faithful and liyal customer of this establishment for the past 3 years and I don't appreciate the disloyalty shown to Me as a result of poor customer service or lack of customer service skills. I recently visited the restaurant on Tues. 12/3/19 and purchased a 20pc wing combo and a house salad which cost me around $32 which isn't a drop in the bucket when you're disabled on a fixed income. When I got home I had a major problem with my order. My wings were charred and my house salad was a poor rendition of one consisting on only lettuce, onions, cheese and a slice of tomato cut in half. I immediately cintacted whom I thought was the nicest individual I had come in contact with as far as a conflict resolution. MJ assured me he couldnt handle the situation that night due to it being closing time but He would agree to a full refund to me for my inconvenience the next day and was deeply apologetic concerning my order. I was unable to pick up my refund on Wednesday for lack of transportation but also wasn't given an expiration date to pick up my refund so I paid someone to take me to the restaurant at their earliest convenience which was Thursday. I have never been so humiliated and embarrased by the service I received upon returning to pick up my money. I was tossed around and given the runaround by different employees who called MJ on the phone 3 times to resolve the situation when I was told that wasn't their policy to refund money and MJ acted as if He never agreed to it. I could never have the heart to treat a loyal customer as myself in such a manner as if their business wasn't important to me. This situation was wrong on so many levels. I can only hope going forward noone has to encouter the customer service I did and I'm sure the owner Khaled Shamma wouldn't appreciate His customers being treated this way. They refused to refund my money nor would they replace my order. Shame on Them !!!! I was a...

This was the first time visiting Chex Grill & Wings after seeing your temping billboard. I can promise you it won't be the last. Was going to Charlotte from Hendersonville to visit Ikea. Had plans on eating elsewhere until seeing your billboard. Definitely made the right choice choosing Chex Grill & Wings. I had the Gold rush Wings and mushrooms. When I took my first bite of wings..... OMG the flavor was absolutely amazing. I have had many wings before and let me tell you your wings are by far the best I have ever had. I absolutely could taste them all night...soooooo good. The mushrooms as well were amazing and the best I've had. I can't forget the lemonade...it was tasty as well. Hubby shared the wings with me and it's hard to get him in agreement with me about anything....lol but he was definitely in total agreement about the wings in agreeing the best he ever had. He also had the buffalo shrimp and said they were very good and HOT. The only thing he wanted to suggest was to maybe announce more of just how hot they are and offer the sauce on the side. He prefers flavor over heat and thought in this case it was almost heat over the flavor....just his preference. He also had the Onion Rings and said was nice and crunchy and flavorful. The staff was truly attentive and very polite. This is and will definitely be our go to restaurant when coming to Charlotte or maybe it will be the reason period. Please consider bringing your fantastic restaurant chain to the Hendersonville/Asheville area and show these people what good food is ... especially those wings is all about!!!!!!! I know you would do great.

Many...

I never write reviews for any places I choose to eat at. However I have to do so today. I live on the Westside of town and we are limited to decent places to eat. I have been to Chex several times and each time the service and food gets worse and worse. I order the wings and when I get home and I don’t have the 7 wings I purchased. I had 5. Even with this experience I went back and the service is still horrible. They have a bunch of young unsupervised employees in there! Not saying they can’t run the business but they have zero interpersonal skills. I visit again after they gave me 5 wings instead of 7 and mentioned this. I was hoping someone who apologize and add 2 more wings to my order. All I got was ignored and no one went above and beyond to please me as a customer! I said I would never go back but I did today. Why? It was just confirmation why I said I would not return. Once my order was ready I made sure I looked at my order before leaving. I had a small cup of pasta salad and in the past I would get 2. I question the young lady and she stated they use to give 2 but now because they were using a larger container I only get one. Let me tell you it was a larger portion. We are in a pandemic and we all are working hard for our money. Chex on Freedom Drive sucks. If you want good service and quality food it’s not the...