House of Clouds Smoke Shop - Central — Local services in Charlotte

The cashier gave me my total I put my card in the machine and asked how much my items were (blunt spray, pre packed pack of incense and one 0.99 white peach game) she told me the spray was $6.99 and the incense were $10.99 I said oh no u can take those off! She told me to press cancel which is what I did and some how the transaction proceeded to go through as I got a notification on my phone. She didn't realize it went through and was attempting to take them off, but after realizing the transaction was approved she gave me my receipt and told me she couldn't issue any refunds. Suggested I exchange it for something else. I asked to speak with the manager and he refused to speak with me because he was uptown and the refund policy was listed in the store, exchange only. Definitely won't be back! Thanks to the extremely drunk girl the cashier entertained the entire time for more help than the establishment itself! She was trying to find something for $10 just so she could give it to me and exchange the incense bc it didn't make ANY sense!!!! Sometimes policies need to be broken especially when the customer isn't at fault. Of course the cashier Gave her manager a completely different story over the phone at which point I decided it was best...

This place is very chill. Went in asked questions. Worker was more than helpful and assisting.

3/14/2022 -What happen to this place. Did it close? I have been by at least 4 times in the last month and no one there and it was not open. I had to go somewhere else. Which I was...

Horrible experience, none of their products are legit tested none of the qr codes worked or went to the website of the companies. Also the employees where completely clueless and said they didn't even know what a COA was avoid at all cost! Much better...