Deli St Charlotte — Restaurant in Charlotte

This is a great little sandwich shop! While on my last visit to Charlotte my friends I was visiting brought me here for lunch. What a great place! I knew the moment I walked in the door I was somewhere special.

The establishment was quite busy so we jumped in line and looked at the boards while waiting our turn. That turn came pretty quick and you could see the staff was a well oiled machine and handled the crowd like pros.

I ended up ordering the St Julian Club and switched the bread Sourdough. This comes loaded with Italian meats, provolone cheese, lettuce, tomatoes, onions, roasted red peppers, oil, vinegar and oregano. It's basically an Italian club sandwich and frick'n delicious!!!

My friends ordered the Hawthorn Beef and the Country Club. The Hawthorn Beef came on Marbled Rye Bread which was loaded with roast beef, Swiss cheese, lettuce, tomatoes, habanero onions, pickles, spicy mustard and mayo. The Country Club was no slouch either and had roast beef, turkey, ham, cheddar and provolone cheese, lettuce, tomatoes, mayo and mustard.

What a super delicious lunch! Frankly if I lived in Charlotte I'd be a regular here. No doubt about it. One other thing to point out is that this is also a store and you can get your own meats and baked goods from here all day long. They also have wines and smoothies, so there's something for everyone here....

Worst Customer Service Ever! I went there today and it was my first time. The owner rushed through explaining the menu to my friend and I. We ordered, the food took a while to come out but that was ok. Not a huge deal. We spent $45+ on two smoothies and two sandwiches, happily! I received my smoothie, and it was pretty awful. I did not like the taste at all. It was unbearable. I kindly asked the owner (the woman who suggested the smoothie to me) if I could swap it out because it was not to my liking. She sarcastically smiled and told me no. It was so sarcastic I thought she was joking. I asked her if she was serious, she said yes. She said they are barely making any money. She said they used to do that, but they do not any more because they need to make money. As a new customer trying to support this minority owned business, I was very confused! I looked all over the Deli to see where that policy had been posted and it was no where to be found. I suggested that she post that somewhere if that is a policy they stand behind. Had I known that, I would have ordered something that I was certain that I would have liked. All in all, I found the owner to go about the situation very rudely and I will not be returning or recommending anyone to this place. The food was pretty good, but if you are looking for quality customer service DO...

On Sunday my boyfriend and I went in and asked about the Vegan BLTCA sandwich and it was awesome. We was extremely pleased!! The only issue I had was after we ate I asked what type of bacon it was and was told by the owner that it was "veggie bacon". Fast forwarded til today. I came to get the sandwich again the so called veggie bacon was soft and looked, smelled and tasted like turkey bacon. The texture and color was different. I asked the owner if it was the same bacon and she stated that it was but had the cook make me a new one and make the bacon crispy but it was absolutely the same. I really felt uncomfortable because I know how turkey bacon smell and look. I wish I could post it. I will not be going back and will try to post pictures on FB. I have always had a pleasant experience with Deli St. But I will no longer coming back, due to my distrust I have. I need to trust that the ingredients are all vegan, the company should provide the ingredients as well as no what type of veggie bacon is being used. To me that is...