Interior Define — Local services in Charlotte

I recently had the pleasure of shopping at Interior Define, and I cannot express how impressed I am with the exceptional service I received, particularly from the outstanding salesperson, Vaughan.

From the moment I stepped into the store, Vaughan's warm and welcoming demeanor made me feel at ease. His extensive knowledge of the furniture and design world was immediately evident, and it became apparent that I was in the hands of a true professional.

Vaughan's ability to listen to my preferences and guide me through the vast selection of furniture was unparalleled. He demonstrated a keen understanding of design principles, helping me navigate through various styles and suggesting pieces that perfectly complemented my vision for my living space. I was particularly impressed with Vaughan's attention to detail and his ability to offer insightful advice on color schemes, textures, and spatial arrangements.

What sets Vaughan apart is not only his expertise but also his genuine passion for helping customers create spaces that reflect their individual tastes and lifestyles. Vaughan went above and beyond to ensure that every aspect of my shopping experience was enjoyable and stress-free. His patience and willingness to answer my numerous questions truly made the process of selecting furniture a pleasure.

Additionally, Vaughan's professionalism and commitment to customer satisfaction were evident throughout the entire transaction. He provided valuable insights on maintenance and care for the chosen pieces, ensuring that my investment in luxury furniture would stand the test of time.

My experience at Interior Define was nothing short of exceptional, thanks to the unparalleled service and expertise of Vaughan. If you are in search of not only high-quality furniture but also a personalized and enjoyable shopping experience, look no further. I wholeheartedly recommend this store, and especially Vaughan, for his dedication to excellence in every aspect of the customer journey. Five stars are simply not enough to express my gratitude for such an...

I’ve had my sofa from interior define for 15 months. Purchased with the premium weave fabric and the seams on one of the seat cushions had started to split. One would expect a custom sofa in a household of two adults to be able to withstand daily use. Now it’s to the point where the fabric is unraveling. I submitted a request via their website 10/24 for customer support to inquire about purchasing a swatch of fabric to have the cushion repaired at my own expense and a sales person contacted me 11/23. The sales person provided me with a quote to replace all cushion covers for roughly $530. I explained that I have no use for a full set of cushions and would like to either purchase the cushion cover I need or purchase a swatch. Apparently Interior Define’s standard is that because they are custom, they ‘can only produce full sets to ensure it fits perfectly’. I struggle comprehending that statement as the design of my sofa came from the option selection they offer through their designs. I’m not expecting warranty to come into play, but I’d just like a lower cost option to fix my $2300 sofa. Regardless, after 8 emails back and forth and my request to talk to someone not in sales, the sales person said they cannot sell a swatch of fabric and directed me to their general support email. The last thing I want to do is wait another 4 weeks for someone to contact me. I commend the sales person for their quick response time within that takt of 8 emails, although the discussion was incredibly drawn out. I’ve called their customer service today, as they offer customer support services 7 days a week per their website and left a voicemail since no one was available to speak to. With the way Interior Define promotes and markets their custom designs, their customer support should match their commitment that they claim. I would not recommend purchasing from...

I bought a living room set at the beginning of May and still have no idea when it will arrive. This company is having major logistics issues. The CEO just sent out a mass apology email to all customers yesterday acknowledging their delays and “lack of visibility in order status.” I have requested updates- as I was told my order would be delivered at the end of August- and have not received a reply to my emails that were sent over a month ago. I would not recommend purchasing from this company. They are experiencing huge issues and who knows when or if I will ever get my order. The people in the sales room will say whatever necessary to make the sale but- coming from an existing customer with thousands of dollars in merchandise just up MIA right now- there is a huge lack of transparency and honesty and I wouldn’t do business with Interior Define ever again.

Edit: Please look at this company’s Instagram comments. Hundreds of customers are having these same issues. Do not give your money to this company. They are also offering to cancel customer orders if requested but beware- they will only refund you 50% of your money.

Response: I reached out to your Customer Care Corporate team via email on 10/27/2022 and never received a response as of 12/3/2022. It should not be the customer’s responsibility to do this much leg work to find out the details about their order. Also, it does seem like these delays are normal for Interior Define, considering the majority of your Google reviews and Instagram comments are...