Kabuto Japanese Steakhouse & Sushi Bar — Local services in Charlotte

I was really craving hibachi today (April 2, 2025) after my workout, so I decided to order from Kabuto since hibachi is my favorite cuisine. I placed my order over the phone at 1:44 PM, specifically trying to get the lunch special before 2:00 PM since that’s when I believed it ended. The person on the phone took my order, told me it would be ready in 10 minutes, and that was it—no mention of them closing soon.

On my way there, traffic was crazy, and I got a call around 2:09 PM from the restaurant asking about my ETA. I was a little confused because I had no idea restaurants rush customers to pick up their food. Turns out, they were closing at 2:00 PM and reopening at 4:30 PM, which I was never told when I placed my order. Had I known that, I wouldn’t have ordered at all because I wasn’t about to rush there in the middle of heavy traffic.

To make things worse, they kept blowing up my phone even after I explained I was stuck in traffic. Finally, a different person (maybe a manager) got on the phone and actually told me they were closed, which was the first time I was properly informed. By that point, I was already frustrated, so I just told them to keep the food because I wasn’t going to make it in time.

Overall, the lack of communication was the biggest issue here. If they had just told me when I placed the order that they were closing soon, I would have saved myself the trouble. The constant calls rushing me didn’t help either. I can’t say I’ll be in a hurry to return after...

Just NO…

Had a reservation for 7pm, didn’t sit until 7:20, drinks/ a waiter came at 7:30! Not only did the waiter BURN THE TRAY in the hot grill he forgot our salads for the appetizer, had to ask several times for my ginger ale that I had ordered… 7:55 the chef comes.. not only did we tell him to clean the grill because of melted plastics but we had to correct our orders because the waiter wrote them down wrong…

My daughter ordered a kids meal and I got the dinner special … you would’ve thought that I had a kids meal … BARELY any protein, I didn’t get my vegetables and it was just a mess. No seasoning AT ALL

I asked (at the end) why my bill was so high I was charged for an alcoholic beverage (I’m visiblyyyy 8months pregnant) I state “this isn’t mine” and the waiter asked are you sure .. uh ya I’m positive . I was also charged for the soda that comes with the kids meal smh

I gave my card the kid said he would fix it he CHARGED the incorrect amount anyways !!!! After saying he’d fix it ! They grab a manager and he said he will make the change ..

We went here for our first time and we were celebrating a cousins bday who just passed… Terrible experience wouldn’t go back I have pictures but...

This is a sushi restaurant and not the typical “cook at your table” Japanese restaurant you might be thinking about. That being said, the dining area is actually pretty small and not very fancy. The wait staff is very friendly and attentive.

Unless you already have a good idea of what sushi rolls looks like, you will get lost trying to read the menu. There are literally no pictures and no definitions of some of the Japanese words on the menu.

Also, you quickly arrive at the conclusion that you will need to spend upwards of at least $50/person to get a decent meal if you have a big appetite, given that you will need at LEAST three or four orders of rolls to fill you up. Now if you’re a dainty eater, well, one or two orders might work for you. The bowls are adequate with their portions, though for a guy you might still be a little hungry. They are a flavorful and less pricey...