SEPHORA — Local services in Charlotte

…so there I was feeling wonderful, on this beautiful sunny day, heading towards one of my favorite places Sephora! 😄 I’ve never been in a Sephora that wasn’t full of helpful friendly people. Well, there’s a first time for everything and Andrea/Andria at this location made sure of it. I saw her when I first came in, I thought she said hello but when I looked at her she just whizzed by me looking away. I just figured she was helping someone. So about 5 min later I saw her coming directly in my direction so I was like, oh ok she’s free, so I said “hey can…” before I could even finish she flew past me again and hit me with the coldest, most dramatic hair toss and turn and said “I’m on my lunch break” she might as well said “ew” at the end because that’s the face she made with it. I was so shocked I just said “Omg” and stood there frozen…now I understand she’s clearly hungry but what I hate more than anything is poor customer service. You can say “hey, I’m going on lunch but someone else can help you”. I don’t care if the food is bad, the item is out of stock or whatever a case may be when I’m out spending hard earned money but you better not ever have rude service, it’s un called for ESPECIALLY with the amount of money I spend. My first time at this location and I could care less for it so I won’t be back. However, Kristen at the register was so sweet and nice. The 2 stars...

I think out of all the Sephora’s around the Charlotte area I felt most comfortable at this one, the staff is helpful but also seemed to have a good sense of teamwork amounts themselves because when one asked me if I needed help two others notice me say no thank you and I was able to shop for the remainder of the time on my own just how I like it. I have to say Kristin is great at what she does! I overheard her with customers checking out before me and she is very knowledgeable in various products in the store which is super interesting and even great for sales. She was telling them the background story and beginnings of the “Replica” perfume brand so I learned a thing or two whilst eavesdropping. When helping me she was just as attentive and made me feel heard, seen and supported as a not so regular customer @ Sephora. I will be back at this location very soon for sure it was a good experience and Nice shopping...

I come to this location A Lot! It’s hard for me to be colored match and I’m usually having to return items because they aren’t a true match. Today Kitty helped me and it’s the first time I’ve met her and she was AMAZING! Every time I go to a Sephora someone will help me and then I dk if a manager says something to them, but after awhile they seem to not won’t to help so they can move on to help another person. I understand I am hard to color match, but still it’s not a good feeling to be helped and then the person helping you has to leave because they’ve “spent to much time helping you.” Today Kitty helped me and she literally tried almost every product to find something that works for me! She didn’t rush or leave me to go help with someone else, until I was satisfied with the products we tried and I liked. I’m appreciative of her and from now only will look for her next...