Michaels — Local services in Charlotte

I had a VERY simple framing job that needed to be done. I chose Michaels due to proximity and convenience. NEVER AGAIN will I darken the door of ANY Michaels! Here was the simple request:

1. I took in a framed print, asked for them to replace the existing print with a new print (which I provided) and switch out the glass to UV protected glass. How hard can that be? Took them 3 tries and it’s still not right. Try #1: Michaels took it upon themselves to disassemble my frame (my frame is two frames nested- so they decided to break them apart.) Michael’s put the new print in one frame and kept the original print in the other frame. I. WAS. MORTIFIED. Try #2: Reassembled both frames with the original print - basically, gave it back to me like I had given to them, after spending $100. Try #3: Switched out the print - it still isn’t to my satisfaction - but I’ll be darned if I will trust them to try any more. I WILL find a framer who can do this right, it will cost me more time and energy, but I REFUSE to allow Michaels to work on anything else of mine ever again. It’s a shame, I’ve just moved into a brand new house and have LOTS of framing to be done. Social Media, you know what to do. How has Michael's messed up your work? Oh! Michaels refused to provide any type of credit for the pain and aggravation they caused — 3 times and they still didn’t...

We've probably had a dozen items framed here. We have always gotten great service, advice, and results. Chris took the order for the last two jobs, and introduced options we had not considered, but were perfect for our needs. The last two items were relatively small, symmetrical cross stitch pieces. He asked if we'd considered a round mat. We picked them up last night, and we're thrilled by the way they looked. The colors and the shape really brought out the details. The previous order included an original oil that I'd had for 25 years without framing. I knew what I wanted, but Chris's guidance about scale was reassuring. The results...

This review is for Linda, the amazing employee who works in framing. She saved me about $100 by advising me to wait one week for an upcoming framing coupon the store was releasing and then ran the mock up of the finished product out to me in the parking lot after I forgot to take it. When I returned the following week, she happened to be in the store while not officially working, saw me and remembered my project then took the time to help explain what we had discussed to the manager on duty to make sure it was exactly the outcome I was looking for with the added coupon included. She is Just wonderful and this store is very, very lucky...