Wells Fargo Bank — Local services in Charlotte

Five stars isn’t enough for this Wells Fargo branch!

From the moment I walked in, I felt welcomed, seen, and genuinely cared for. I was warmly greeted by Andrew Simpson, who immediately set the tone for what would become the best banking experience I’ve ever had.

I had an appointment with Audrey Scott, who took the time to sit down with me and thoughtfully consult on my finances. She was knowledgeable, patient, and truly attentive to my individual needs. I never once felt rushed or judged—just understood and empowered.

What truly blew me away was the presence and involvement of Tamikah Robinson, the branch manager. She stayed with me throughout the entire process, personally guiding me and ensuring that I got the loan option that best suited my situation. It’s not often you see that kind of hands-on care from leadership, and it spoke volumes about the culture of this branch.

Every single person I interacted with was kind, sweet, and accommodating. They didn’t treat me like a number—they treated me like a person. And that made all the difference.

If I could give this branch more than 5 stars, I would in a heartbeat. Thank you, Andrew, Audrey, and Tamikah, for making what is usually a stressful errand into a truly positive and uplifting experience. You’ve gained a loyal...

I went to this branch about five days ago. It was close to 5 o’clock, but Paul, the branch manager, Paul, assured me they would help me before they closed. Jyoti was my banker and I could not have worked with a kinder, more patient, or more knowledgeable person. She helped me send a wire and expertly responded to my questions. She also told me about a couple products (credit card and CD) that might be good for me. Lastly, she took the time, although it was a couple minutes before closing time, to teach me how to send a wire on the WF app (very easy). She was so kind and patient and really left an impression on me through her...

I have not really had a bad experience here. Just was outside using the ATM. It was right when they closed. Then a group of Wells Fargo workers walked by and I yelled at them something like "Common! How am I gonna get a lollipop if you all are closed!?" They all proceeded to chuckle at my attempt at being humorous. It was kinda a stroke to my ego. I was thinking to myself "am I really this funny? Should I be on stage?" I guess there are no complains to this business coming from me. Too bad their reviews are rather low. I wish you luck...