Costello's Ace Hardware of Chatham — Local services in Chatham Township

I would give this store negative review if possible. Very very bad experience. Employee was totally rude and totally out of line. Did an online order, got an email saying the order is ready, and I called to confirm its actually ready. I got told its not ready and when I enquired why I got an email saying its ready, I am told to ask Ace hardware online and he's just an employee. He expects that I go into the store and shop like a regular person instead of ordering online. Please take off the option to order online if you have so much of an issue managing online orders. This is no way to behave to a customer. Cancelled the order. The store needs to train their...

Worst experience in buying a gas grill. I came to Ace to buy a Weber grill. As they did not have it in stock they ordered it for me. I was told I would receive a call on Tuesday when it arrives. No calls Tuesday or Wednesday. When I called on Thursday, they said that the grill is present but there was no note to coordinate delivery. When I asked for delivery I was told again that I will receive a phone call on Friday to coordinate delivery. When I called on Friday to check I was told that the person who coordinates delivery does not work on Friday. When I objected, the person on the phone started yelling that then put me on hold. Really...

Having a hardware store right around the corner that isn't a big-box fiasco is really one of my most favorite things in the world. Brings me back to having Channel Lumber in Madison. If you are nodding now - you're old!

I've been there 4 times in a day. The team is friendly, and for a small store they really do have a great assortment. The screw, nuts and bolts aisle is my second home.

Yes, you'll pay a bit more and there are some limitations in selection - but I'd probably cry if...