2nd & Charles — Local services in Chattanooga

Would like to start by saying it's a nice store with a nice selection and prices are pretty decent for most things, I'm a vinyl collector so cheap prices are not common in my world.

Explanation for the 3 star rating:

A few days ago I took some things to try and sell, a few collectible toys along with some brand new boxes of Legos and a small stack of records in fantastic shape with artists like Taylor Swift, Tyler the Creator, Tyler Childers, Sunn and Aerosmith, so pretty big names and the records themselves in near mint condition (will show pictures if you need proof I'm not embellishing) I dropped off my items at about 5:30pm and the store closed at 8pm (i thought 9pm but that's neither here nor there) 5 employees were at the counter, all laughing and carrying on, playing on phones etc. basically saying they didn't appear busy at all. So I check my items in, get my ticket, the fella told me they would send a text when it was finished. I'm very patient, I don't mind t wait, I understand things take time but at 8:15 when I hadn't heard anything I decided to stop back by to check if my order was ready only t find they had closed and I hadn't received any texts, calls, nothing, again fine as I don't mind to wait. I called back the following morning and the guy who answered said it looked like my order had been completed the night before and I could come by whenever. I went straight there to be told not a single item was accepted. My problem isn't that they didn't take my items, it's strange that several things were still brand new in the box and the vinyl were big names in fantastic condition but again, whatever. My issue is that with all the employees that I witnessed goofing around the previous night that it shouldn't have taken so long to be informed that nothing was accepted. So I feel a great deal of my time was wasted . With that many employees goofing around on phones I feel like it should have been a faster process to tell me that nothing was accepted. I made 3 trips to the store for absolutely nothing.

I will still give the store another chance as they do have a nice selection of pre owned vinyl but I don't think I'll be trying to sell anything there again. Just left a bad taste in my mouth reminiscent of mackays which I was hoping they would be a better alternative to, you're better off selling on your own on Facebook or...

I am someone who's been a customer of this establishment for just over 3 years, and it is not the place it used to be. For context I primarily shopped there for comics and occasionally for video game items so that is the perspective I will be approaching this review from. To start simply, their variety and markdown is not what it used to be, and I understand that's not necessarily the store's fault, but it felt worth mentioning. The reason I'm writing this and the reason I likely won't be shopping there again anytime soon is the abhorrently insulting downgrade their rewards program recently underwent. Originally, all rewards members basically got a 10% discount on every purchase, which would increase around holidays and other celebratory times of year. However, they switched it to a points program, where you'd get money back the more you spent. I do not know the specific numbers tied to this new program, but since its implementation I've probably spent $200 there, and only just recently did I get my "reward" of $5 off my next purchase. For someone who was around for the old program, this is an absolute slap in the face. And the cherry on top is when I asked the cashier for more information, I learned that in order to redeem the "reward" I would have to bring back the old receipt because they apparently can't or won't keep this information tied to your account, and I'm someone who's horrible about keeping receipts. But not only that, as when I checked the receipt, in fine print in says that the "reward" is only valid for the next 30 days. $200, for $5 off, only valid for the next 30 days;...

So this will be a little lengthy, but it's needed so folks don't do what I did. First I want to state it was my first time ever in the store, this is nothing against any of the employees, fine people; seriously, polite, courteous, all that good stuff. And they do have a phenomenal selection which is needed on this side of the river.... But the other reviews that state you'll get next to nothing for what you're selling, they ain't lying or even slightly exaggerating. I walked in with 3 printer paper boxes full to the brim, at least 80 pounds of books, many of them used, but in primo quality (because I don't buy destroyed books and I don't destroy mine) with the exception of maybe 6 I expected to be rejected because they were indeed pretty beat out. After waiting about an hour or so I go to the counter to check if they were done, and they were. They offered me 18 dollars. Eighteen dollars. Eight. Teen. That was the price I paid for Fitzgerald's the Crack Up (which doesn't have a single crease in the spine, and not one bent page or marking) I had the same version of the Maltese Falcon in new condition with glossy binding, theirs on the shelf was torn and worn with matte binding, they were selling it for 7 or 8 dollars. They offered to buy 60 or 70 books, for the price of 1.

Now, obviously, I don't expect face value, and I understand they have to make a profit, they're not in business to go broke, but 18 dollars? You can't get a pizza delivered for 18 dollars. I'm sorry, but for as much as I actually liked the store, I can't patron...