Brillare Beauty Institute — Local services in Chattanooga

I called about a hair appointment, they had me come in for a consult with Maddy. I showed her a picture of what I wanted and discussed a time frame for how long she expected it to take and scheduled me to come in the next day at 930am. I get a phone call the morning of the appointment at 915 am while I am parking and already arrived. They told me Maddy was concerned about the time restraints and wanted to reschedule for Tuesday. The original appointment was for fri 930 am. I needed to leave by 230 at the latest to pick my kids up from school. After I tell them I have already arrived they said to come on in and they'd speak to me. I go in and I wait, the receptionist gets Maddy to let her know I have arrived. Maddy then walks over to the back and is standing around speaking to 3 girls. All of them are looking over at me it's clear she's discussing me with them. Then one walks over about 5 minutes later and grabs a clipboard to take to Maddy. They stand in the back talking for another 5 minutes and periodically looking over at me. When Maddy finally comes over she doesn't discuss any of the concerns with me that amber the receptionist had on the phone. So I stop her and say are you sure you're up for this and can be done by 230. She goes on to explain she thinks she's gonna need more time. She thinks it will take her til 4 o'clock to do it. So I guess she was just gonna attempt doing my hair with the chance I'd be stuck there unable to get my child without being up front with me. All of this was discussed the day before during the consult. So to schedule someone then attempt to cancel the appointment 15 min before the appointment time is not just unprofessional but it also doesn't take a seasoned professional to know that's not how you do things. They wasted my time and gas money bc they have a lack of not just consideration of someone's schedule and effort put in to make sure I showed up on time but put me in a bind finding somewhere else to go and before the holidays. She should have been up front with me from the get that she was not comfortable doing the hair style I wanted and wasn't prepared for the appointment. I've never had any appointment take longer than 4 hrs for hair but she is saying she needed 5 to 7 hrs to do my hair. Hard pass. I'll stick with the professionals I trust. I have short hair, I'd be more understanding if I had a lot of hair and if it was long. Which is why we had the consult!!! To determine these things. I can't in good conscious recommend this place. They will waste your time and no doubt your money with what I'm certain would be mediocre...

UPDATE: 8/15/2024 I gave a great review a year ago but I am now very disappointed with the hair services and can no longer recommend this service to anyone. I typically get highlights and low lights every 4 months. I went in to get my highlights yesterday, the girl I was assigned to did not show up and I was assigned to another student who assured me she knew how to do highlights. I explained to the floor supervisor what I had received in the past and she gave the girl about 3 sentences of instruction and then for the next 5 ½ half hours did nothing to help, instruct or assist the student even when I told her the girl needed help. I was there from 10:30am until 4:pm! Once my hair was rinsed, I was too tired to have it styled and left with wet hair. It was not until it dried that I realized my hair was bright orange! I called the store director, and her response was I could not have a refund, but I could come back for them to correct the issue. I spent $75 and now I do not trust them to fix my orange hair, and I will need to pay a professional stylist to fix their mistake. I think this is a terrible way to run a “professional beauty school” and I cannot recommend for any one to trust them with a hair...

Yesterday I went In to get my hair lightened. They said they wouldn’t be able to lighten it all that day, but we could do a blonde balayage/teasey lights) My appointment was at 11:30, and I had to be out of there by 3:30 to get my daughter for school. They said that would be plenty of time. The young lady assigned to do my hair, got her classmate to help with the left side of my head. It is very very apparent that her classmate had way more experience than she did, considering half of my hair is blonde and orange, and the other half pretty much remained the same, other than a few choppy orange pieces. The student didn’t even wash the toner out of my hair, instead she just rinsed it out. The instructor did not come by once during my session, instead went and checked all the mannequins. I have never been so unhappy with my hair. They did offer for me to come in and fix it. But I am just taking the loss on the money and finding actual professionals to...