Sake Roll & Grill — Restaurant in Chattanooga

We’ve been to Sake a few times and have had a small issue or another each time but haven’t felt the need to say anything until today. The food has always been better than the service…There were 6 people in our party and we came in for the lunch all you can eat and happy hour. Our servers were Tab and Julio (Tab did a good job for what it’s worth). We placed our first round food orders and received everything we ordered except one sushi roll - “The Dinosaur.” I politely asked the waiter Julio if the roll was coming, he replied “all the food you ordered would have came out already.” So we informed him that we had ordered a roll that never showed up. He then proceeded to say that we were “attacking” him and that it wasn’t possible for him to make any mistakes with ordering because he only plugs into the computer what the customer orders. Must be pretty great to be perfect and never make mistakes haha 🙄😂 So after waiting for that Dinosaur roll, a “Crazy Roll” comes out. We informed Julio that we never ordered a Crazy Roll. He then proceeded to argue with us and tell us that he would go and dig through the trash to find the order form that had a Crazy Roll on it. We told him again that no one at our table had ordered a Crazy Roll, but again directed him to the Dinosaur Roll that we actually ordered. Julio came back several minutes later with a completely blank order form with a little check mark next to a Crazy Roll. Again, we never ordered a Crazy Roll. The form did not come from our table - guessing he filled it out his self. But he leaves and so we finally get the Dinosaur Roll a while later and after eating decided to grab some $1 happy hour beers. We ordered one beer each. After our first round, one of the ppl at our table wanted to order a second round for every one. But when we tried to order a second beer with Julio, he gave us some ridiculous rhetoric about how his manager told him that we were only allowed to order ONE happy hour round and that it was illegal for him to serve us a second drink!! Most ludicrous thing I’ve ever heard 😂😂 Certainly never in my 10+ years of Food and Beverage Hospitality across multiple establishments and states have I EVER heard of such nonsense. We were lied to and treated very poorly by Julio and Sake as a whole. And Julio was also seen driving out of the parking lot before we even got into our cars to leave. Musta been ready to get off work with a BAD attitude. Honest to goodness one of the worst dining experiences I’ve had in a long time. Will certainly not be back again. Julio and Sake Roll + Grill you were so rude and unprofessional, and have lost several paying customers with your terrible customer service and attitudes. Do better or go...

This will be a long review, so if you've got a short attention span, this one ain't for you lol. The short and sweet is that the place has potential if it can work out the kinks. Location is a bummer (Brainerd traffic is Brainerd traffic) but that's not something they can change.

I'm gonna start with the bad so I can end on a positive note. I've been here twice and had night and day service from the same servers. The first time was awesome, second time, they seemed unorganized.

Second trip, our table was missing items on orders and overheard that tables near us were missing items as well. Our tables noticed the orders piling up at the counter and we heard the bell being rang to signify they were ready, but the servers were busy talking. There were also about 4 different faces that stopped at the table which sounds great at first but orders/requests seemed to be lost in transit so you'd have to repeat it a few times before it got out to you. Lack of communication there. Some items we just didn't get and didn't bother to try again, just asked for the check. I'm sure this is partly because the place is still fairly new so I didn't go hard on the rating. Hopefully they train this out of their staff.

Now for the good! This spots food is AMAZING. We used to go to sushi city all the time (Will refer to them as SC from here on out). SC seems to have faster and better service but I think it's because they've been established longer.

SR&G's food seems to be WAY above SC's in quality and taste. SR&G's hibachi is fantastic. It has more seasoning that SC's and doesn't seem like it's pre-made. It's good enough to rival other hibachi places like Hana (Gunbarrel) and Soho (Hixson) which says A LOT considering it's NOT their bread and butter. Remember, Sake Roll & Grill is a sushi place that offers hibachi NOT a hibachi place that offers sushi. Big difference. Kudos to the chefs in the kitchen.

I also love that they have more specialty rolls available than SC, and it seems they put more ingredients, effort, and seasoning in their apps and sides as well. SC's Kani salad (crab salad) is just the meat and a sauce. SR&G's had that as well as cucumber and masago (salty fish eggs) that made for a great presentation and flavor combo. The miso soup is also better and more intense despite not having the tofu like SC does.

If you like sushi check this place out. If you have people who've never had sushi, CHECK THIS PLACE OUT. That way if they don't like it, they can at least fall back on some great hibachi (I recommend the chicken hibachi). Don't take my word for it, they're sitting at a 4.9 right now...

Husband and I went for date night yesterday and were less than disappointed, we got crab rangoons and they were fully empty, the hibachi was decent but I got vegetables on my plate which I didn’t order and then was charged extra on the ticket for not eating them. We got one thing of sushi each and when we mentioned that they weren’t good, so we wouldn’t be finishing them ( mine was tough and dry and his had tasted like the siracha went bad) the waitress said “well you do know you still have to pay for them” we weren’t asking for a discount but we also didn’t realize we were going to be charged an extra dollar per each piece of sushi that was left on the plate so we ended up paying $10 extra dollars on that alone. And no one mentions that when you come to sit down and eat. We had high hopes but it just didn’t hit the mark.

EDIT: the management team replied with a bullcrap excuse but I’d like to clarify. We brought up that the food simply tasted like it had gone bad and nothing was done about it we were just told we still had to pay for it. No offer to remake it etc. I DID NOT order the hibachi with vegetables I ordered the rice with chicken and shrimp and I was charged an extra 5.99 for the vegetables I didn’t order. What a scam. The “front” of the menus were face down on the table to the menu ordering side there for we didn’t turn it over to read it. Nor did a waitress tell us to read the front or did she mention the policy. On another note I ordered a drink off the drink menu and no prices on there but the drink was $15. I am a server at a fine dining restaurant and our high end cocktails aren’t even more than $12. My ID also was not checked and while this may not be a big deal I am only just now 21. And I look young my id was on the table however it is not horizontal and it has a red border around the face that says “Not 21 until 2/17/04” it was not even glanced at or picked up. I wonder if the servers have a servsafe certificate or Tn liquor license. An order that should’ve costed maybe $50 ended up being $80 and some change. For 2 people. Everything screams scam. Good atmosphere. But the managers need to work on guest satisfaction and hospitality. When something is wrong with the food, a remake, a discount, an offer of something different and an APOLOGY is what should...