The Home Depot — Local services in Chelsea

I cannot express enough gratitude for the incredible kindness and support I received from Home Depot—specifically from Sarah Griffin and her boss, David.

I made a huge mistake by using a Mr. Clean Magic Eraser to try and remove a scratch from stainless steel, only to make the damage significantly worse when I followed up with steel polish. (Lesson learned: Never use a Magic Eraser on stainless steel!) Frustrated and panicked—knowing my job could be on the line—I called Home Depot, hoping for guidance.

That’s when I had the absolute best customer service experience of my life. Sarah Griffin answered the phone and listened—really listened—to my situation. Instead of just giving me a quick answer, she went above and beyond by calling her boss, David, who was at home at the time. David advised using baking soda, a microfiber cloth, and WD-40 to try and fix the issue.

But they didn’t stop there. Sarah asked how far I was from the store and how I planned to get there. When I told her I’d be taking an Uber, she and David made an incredible decision: They personally brought the items I needed to me—and paid for them out of their own pockets.

I was absolutely blown away. Their kindness, their generosity, and their genuine willingness to help someone in a tough situation were beyond anything I ever expected from a hardware store. Sarah and David didn’t just solve my problem—they restored my faith in human kindness.

Because of this experience, I will be a Home Depot customer for life. No offense to Lowe’s, but after what happened tonight, my loyalty is set in stone. This wasn’t just about fixing a mistake; it felt like divine intervention, like someone was looking out for me in my moment of need.

Sarah Griffin and David, you are truly amazing human beings. Your compassion made all the difference, and I will never forget what you did for me. Thank you from the bottom of my...

A very bad and annoying expereince with Home Depot counter top set-up. My selection was for the Aura Deckton C, picture below. The third party company came to do the measurement and showed my wife the sample as I was not home. She said that was not it, so I called afterward to confirm on the right Selection, Aura Deckton. Then the third compnay did not update the contract I reviewed and submitted. Then they showed up Saturday for installation with the wrong countertop. We said this is not what we picked, they called their weekend suppervisor and told them that we have to wait until Monday for the right person to make the decision, and we can wait have this set and do and exchange later after by setting it up Monday. I went to home depot in Chelsea,MA Sunday and spoke to the person who did set up our contract and mentioned to her that the Aura we go not the Aura we have showed her on the picture and have chosen. I mentioned to her, that id there is 2 different Aura, her job is to make sure she pics the right one as she has put the wrong one in the contract. First, she didn't apologize, then she said we might have to do a new contract and we have to pay more as the other one is more money (pathetic customer service). Then she mentioned that on Monday, she is going to talk to her boss about this issue and get back to me. They didn't call, and I called back and left them a voice mail. Still, no body called. I reached to third party company and reported the issue, and they said they are awaiting from Home Depot decision on the matter. I'm reaching directly to customer service about this matter. I did not listen to my contractor as he told me to not go through Home Depot but to go straight to a the Countertop company and directly set up the installation through them. Apparently home depot is the third party and the middle men, but with too mach issues and now I'm surfing...

Worst ever delivery service for large appliances! I had a washer and dryer delivery appointment today from 3-7pm. First of all, yesterday I didn’t receive any email or call from Home Depot to inform me of my 4-hour delivery window which they promised they would when I placed the order two weeks ago! Then that’s fine, I called them by end of yesterday and the customer service representative told me my delivery window. Today, I’ve arranged my day schedule just in order to be able to be home for the delivery, and guess what, they called me at 4pm (which was already one hour past the start of the delivery window) to tell me that they had some incidents on the road and had to head back to the warehouse and my order needs to be rescheduled. Well, things happen, which is understandable. They asked me to call the department myself to reschedule the appointment. I would think it’s more appropriate that the department reaches out to me to reschedule instead dumping all of the hassles onto customers! That’s also fine, I called the reschedule department with the last bit of my patience, hoping to get another delivery appointment asap. Ridiculously, it turned out to be that the next earliest delivery they could book for me was two weeks later! Wouldn’t it be considered as a priority to deliver orders that were cancelled due to their own fault? They explained that I could call them again on Monday to check if there are any cancellations, so that I may secure an earlier delivery date. Again, they asked me to call them to check if any date earlier would be possible instead of them take the initiative to call me if they have anything earlier. So disappointed with their...