GameStop — Local services in Chelsea

I have been visiting GameStop Chelsea for a very long time. Over the years, I’ve watched this store — and GameStop as a whole — spiral into complete dysfunction, driven by gross corporate mismanagement and neglect.

The employees at the local level are generally good people doing their best, but they are set up to fail. Stores are routinely left dangerously understaffed, with only a single employee working late at night. One person is expected to simultaneously handle trade-ins, the cash register, phone calls, shipment breakdowns, and retrievals from the backroom — an impossible and unsafe workload.

These employees are criminally underpaid, yet expected to carry the weight of an assistant manager or store manager without the title or the compensation. Unsurprisingly, turnover is sky-high because nobody sane would stay under these conditions.

Despite this, some truly exceptional managers have come through this location — individuals who made a broken system work through sheer willpower. They deserved better. Instead, they were undermined by incompetent, petty district managers like Gunter and Doug, whose management style seems to consist entirely of torpedoing employee morale and blaming others for their own failures.

The truth is simple: GameStop is a dying company, rotting from the head down. Corporate leadership has bled it dry through mismanagement, exploitation, and complete indifference to both employees and customers. The so-called "benefits" to customers have deteriorated year after year, and the few good employees left are pushed to their breaking point daily.

I have no connection to this company beyond being a long-time customer. I gain nothing from writing this. I am simply tired of watching young, hardworking people be used, discarded, and traumatized by some of the most fake, incompetent leadership I have ever witnessed in any industry.

GameStop treats its employees disgracefully. The next time you shop there and something isn’t perfect, remember: the real problem isn’t the person behind the counter. It’s the...

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