Hiscox Service Inc — Local services in Chesterton

HORRIBLE CUSTOMER SERVICE AND VERY MISLEADING. Took one day not showing up when they were supposed to for the first visit (they wrote down wrong number) so I had to call and find out why they never showed.... then they said I had to wait until the following week for the to come back, the next week they came and only spent 5 mins charged me $145 for visit and informed me it would be another $90 for the part, I said ok as I needed this fixed and already waited almost two weeks, they ordered the part and waited another week. They came back and apparently missed a part (said it wasnt broken last time but was now) ?!?!? IMPOSSIBLE SINCE IT WAS NOT TOUCHED OR USED SINCE IT IS BROKEN AND THATS WHY THEY WERE CALLED IN THE FIRST PLACE.... so then they said it would be another charge of $30 for the new part( belt) I was not there I was working so I left someone with the money and they handled the visit. When I was informed I was going to be charged more on top of what I already paid ($240 total at this point) I called to complain and lady was rude, wouldn't let me speak to owner and threatened to send to collections over $30 after I just paid them $240. DON'T GO THERE !!!!!!! WOW. HORRIBLE SERVICE and very rude and misleading! So much for taking pride in your work and being honest, this customer is not happy and def wont go back or ever recommend someone to go there. I have the signed paper with the agreed price and they still want to send me to collections for $30 for a...

I called because my side-by-side refrigerator/ freezer wasn't cooling appropriately. I tried to explain what was going on to the receptionist, and she cut me off to say "It sounds like it's a compressor issue. We didn't fix those. You might as well buy a new fridge." I tried to better elaborate the issues. And she was absolutely certain it was the compressor.

I ended up calling another repair company to get a second opinion. Rather than cutting me off and jumping to conclusions, they listened to me and said it could be any number of issues. The competitors sent out a mechanic same day.

It ended up being the defrost heater, a $50 part. Not a compressor. The replacement, install, and labor ended up being less than what Hiscox would have charged me to send somebody out. That is, if they didn't rely on their receptionist to make a diagnosis, and they actually bothered to send somebody out at all.

Thanks for saving me time and money by making me go elsewhere for help.

Hiscox replied (then removed) that they were sorry, they made a mistake, and that they would discuss with the office to avoid this...

The man that came to service my washer told me there was nothing wrong with it and charged me for the service call, all good. Until the problem persisted and I had a different company come check the issue and was told exactly what is wrong and the parts will be here on Monday and my washer will now be fixed. I informed Hiscox of the misinformation from their technician and requested it be made right as I have now had to pay for another service call due to the error made. I was informed that they will not be doing anything to rectify the situation. The woman was rude on the phone and when she was told I was unhappy she said well we have 100's of people that like us. Well that's fine Hiscox but this unhappy customer will be sure to let everyone know about your rude and unsatisfactory...