CVS — Local services in Chestnuthill Township

I am 26 weeks pregnant and received a notification at 1:27 PM that my medication was JUST filled and ready for pickup. I was next-door at urgent care doing blood work, so I walked in to CVS, It was 1:29 when I was on line and waited for the lady in front of me to be taken care of, when she was done, the cashier told me we’re closed. Come back at 2pm. I explained to her that I am pregnant and in pain and they just texted me to pick up my meds. She shrugged her shoulders and said nothing I can do. The manager was right there and also ignored me. There were at least 7-8 people in the pharmacy department, and no one wanted to help me. When I started to get cry because I did not feel good and I couldn’t wait for meds and they did not care. My husband told me to go to the car, I don’t know what he said to them, but he came out with my medication five minutes later. He is an officer in the military and time off for him is hard, but he took the day off to come with me to get blood work and I am glad he did or I wouldn’t have my meds. Before he left the MANAGER told him “because of you everyone will have 3 less minutes for lunch”. that’s how you know I’m not lying that I was on line in time, since there was a 3 minute comment from said manager. As my husband stood there in disbelief there was an old lady asking for her medication’s. They told her they were closed to come back, she had to be between 75-80 years old, she said she drove 40 minutes, this was her closest CVS so she was going to wait. He felt so bad that now this little old lady had to wait for all 7-8 employees to take lunch at the same time. I understand a business being short staffed, but when you have that many people staffed I believe half the staff could’ve gone to lunch and the other half could’ve continued helping people and...

I have been a customer for several years at this pharmacy and my Family has been as well. We have had ongoing concerns of the attitude that some of the staff has at this pharmacy. There are some staff that are wonderful and amazing but then there are one or two specifically that roll their eyes at us when we're there and they make it clear that we are bother to them when we are picking prescriptions up or filling them. My Family and I stopped using this pharmacy due to the frequent treatment in the past but reluctantly had no choice but to reach out to them when other pharmacies were unable to get a specific medication in stock for my Family. After a recent phone incident with an employee where I was clearly a bother and cut off mid answering a question, I decided I wanted to speak to a Pharmacist regarding the attitude received that day and in the past that had stopped us from using them previously (something I don't normally do). His response was that they were busy and he defended the staff member. I personally work in customer service and if I had half the attitude we have received from this pharmacy staff, I wouldn't have a job. I do NOT recommend this pharmacy in any way unless you want to be treated as though you are a pester to them, etc. (Not a way you EVER should feel, especially when it comes to your medications or when you are ill). Weis pharmacy staff is much more helpful and kinder as are any other CVS pharmacies I and my Family has worked with...

STR # 1320 HELPED BY ALEXIS

I found the customer service disappointing. It was Saturday evening, and while I understand it's the start of the weekend, every customer deserves excellent service. The communication was unprofessional. When I mentioned that I would file a complaint if assistance couldn't be provided, it was simply a statement of my intent, not a threat.

Additionally, I waited in line at the drive-through, and despite them seeing us, they shut the curtains on us. I had to walk in and demand to be serviced, which was disrespectful. Furthermore, she remarked, 'We are closed, and this transaction will take longer than one minute.' The duration of the transaction should not matter whether it's one or three minutes.

She also asked, 'Are you aware of the cost?' What does that mean? Are you insinuating I can't afford it? The cost does not matter if I am picking up medication after receiving notification, as that indicates I am prepared to take care of it.

Professionalism dictates not engaging in unnecessary back-and-forth with customers. It's crucial to remain calm and handle situations with care. A more appropriate response would have been, 'Our store is closed, but I'll assist you this time. Going forward, please try to arrive during store hours.

Please address these issues to prevent others from encountering similar...