Taco Bell / KFC — Restaurant in Chestnuthill Township

I had an uncomfortable experience at this location today that raised serious concerns about customer service and food handling.

When I pulled up to the speaker, no one responded for 15–30 seconds, so I eventually moved forward to the window. The employee opened the window and said, “Can I help you with something?” in a tone that felt passive-aggressive and confrontational.

I responded politely and placed a simple order — a large fry and a diet soda (Coke or Pepsi Zero). She gave me the total, and I paid. My drink was handed to me filled to the brim with ice — far more than normal — which felt dismissive and petty.

She then said, very chipper all of a sudden, “The fries are cold, but we’re making new ones. I promise it won’t take more than a few minutes!” I told her I would take the cold ones because I was in a hurry. She confirmed — “The cold ones?” — and I said yes.

Despite that, she walked away and didn’t return for about five minutes. When she came back, the fries were clearly hot.

I began eating the fries, and most were fine — but one of the last fries had a deeply foul, almost putrid taste and smell. It left me feeling nauseated and disturbed.

I don’t know what caused it — old oil, contamination, or something worse — but between the strange tone, passive-aggressive behavior, and that one repulsive fry, I left feeling uneasy and shaken.

I won’t be returning to this location. I hope management takes this seriously and evaluates staff training, communication, and food...

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