Arhaus — Local services in Chicago

I'm really not sure where to begin.... The products are defective upon delivery. The delivery company is told to deliver them even though the warehouse knows they are damaged. Not only is this a complete disrespect for the customer's time it's just poor business. We had a coffee table delivered damaged three times before just giving up. We had a mirror replaced after two months of being hung because it was separating at the seems. The replacement was sent defective as well. We gave up. During this time, the outsourced delivery company called 15-20 times because they kept trying to deliver the same damaged items that were refused because the "system" wouldn't update. The sales associate ordered the incorrect outdoor dining chairs after I stated please make sure it makes the outdoor couches we just ordered two months prior. He obviously didn't bother to look at the sales history which he was the associate for as well. He did get the exchange arranged but he charged my Arhaus credit card without my permission to speed this process up. I never authorized this as well as I paid for the original order with my personal Visa. The same sales associate entered the incorrect price for the outside cover and supposedly immediately canceled it and entered the correct price and placed the order. I was charged for both. With all of the above taking place as far as the returning of defective merchandise, the accounting department will not give me my money back both on my Visa or with the Arhaus charge card. The "system" says the items returned aren't released or it says my accounts have been credited. This is not the case. This process began two months ago.

There are so many more details to share but this review is long enough. Stay away. This has been the worst experience I have ever had with a retailer in my entire life. I base this on the amount of time on the phone with the store and corporate, the 7 delivery attempts, the stress, and now the financial burden of attempting to get my money back for items I no longer have. I have had to resort to seek...

Overall a great location. If you like dark moody, industrial, or warm cozy interiors this location is perfect for you! If you prefer open and airy interiors the Oakbrook would be for you. If I recall orientation correctly in this location you have more northern light exposure vs the Oakbrook that has southern and western exposure. So colors will look slightly different at each location and give you a different vibe overall.

This is a beautiful location and building with the original factory like wood floors. Free parking behind the building.

My first trip here all the female staff were fabulous and very friendly! I wish I could recall the one girls name specifically( I'll look for my receipt). She checked me and my mother out for some misc stuff and an awesome bowl. She took the time to very carefully wrap our items to prevent them from breaking. She was also very informative when asked about particular pieces. I was looking for a bed frame and some ideas on banquet seating for a new kitchen design.

My second trip here the gentleman I worked with seemed annoyed by us, I couldn't quite tell. We went in directly to the fabric wall to look at the options, he approached us about half way there and asked how he could help. My husband was with and had some questions about the fabrics. He showed us some pieces on the floor with them. We picked a few of interest. He gave us a couple samples and said he would order the others to have delivered to us. We never received them. He also didn't offer that we could have just left a deposit and taken the large samples home and brought them back. We live 2hrs away, and were ready to purchase as soon as we knew if the color would work. We ended up stopping by the Oakbrook location, they were more than happy to offer up for us to take the large samples home with a deposit. (I didn't know you could, prior to Sue offering up...

This is a 0 star company. They sent me a chandelier without the correct number of bow tie clips to hold the crystals. I called and told them I only had enough to fulfill the top row. I asked them how many I needed to fill the rest as I wasn't home to count for myself. They told me 20 should be plenty. They made me pay for the clips and shipping even though they didn't send me the correct amount to being with. I received the clips and after using the 20 they gave me I was still about 50 short which is hilarious how not even in the ballpark they were. I called again and complained and ordered 50 clips. They charged me shipping again which is again hilarious how pathetic this customer service is since it was their fault for ordering the incorrect amount twice now. Sept 7th I called and paid for the order. It is now October 7th and every week for the last month I have called to hear them tell me they are shipping "this week". Last week they told me October 4th was guaranteed yet I never heard from them on October 4th or 5th etc. I call today October 7th and they tell next week the 12th they are available to ship. 5th time I have heard this. Can't wait to hear what they tell me on the 12th and will definitely post exactly what is told me again. Worst Customer service experience ever. They aren't even trying. Blame whatever you want but don't tell me for 5 straight weeks that they are being sent out when you have absolutely no idea what is going on. Attached is a photo that fully depicts how broken my spirt is after dealing with this for almost 2 months now with no...