CHECK YOUR CAKE BEFORE EATING!!
Very Disappointed and Concerned About Food Safety
How on earth did you serve a cake this heavily moldy? It’s shocking that something this moldy was even handed to a customer.
I recently purchased a cake from this bakery, only to find out after taking a bite that it was completely covered in mold. Thick green and white mold had spread throughout the entire slice, which was clearly visible upon closer inspection.
I received no meaningful response or action after bringing the cake back right away. They only voided my cake from whole purchase. They did NOTHING about it. This is not only disappointing but deeply concerning from a food safety standpoint.
Selling spoiled food is unacceptable, especially without any accountability. I urge others to check their items carefully and hope the bakery takes this as a serious wake-up call to improve their storage, quality control, and customer care.
My stomach feels terrible and my taste bud is off at the moment!!
EDITED -
Update: After sharing my experience with the bakery, I received a response that, while offering a refund, included the phrase “While I cannot verify what occurred after the product left our premises.” I found this incredibly disappointing — it felt like my honesty and the severity of what happened were being questioned, despite having clear photo evidence and a dated receipt.
Mold isn’t something that develops in a few hours, and this was not a minor oversight. Consuming heavily molded cake made me physically ill, and instead of full accountability and empathy, I received a gesture that felt more like damage control than sincere concern. I had hoped they would take accountability with genuine concern, but the response I received lacked empathy and shifted blame instead. I’m sharing this in hopes that others are made aware and that no one else has to go...
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