Chicago Flower Exchange — Local services in Chicago

If you’re looking for beautiful, long-lasting flowers..this is the place for you. If you are looking for customer service..RUN elsewhere. We stopped in Thursday before Mother’s Day on a large last minute decoration request for our job. It was my first time there and I’ve never bought flowers in bulk so it took us some time asking questions and running numbers. The first interaction that left a bad taste in my mouth was a worker barking at me to stay away from the carnation buckets that another worker had said I could choose from. “There’s nothing back there for little girls” was his way of telling me, a 33 yr old WOMAN, not to pick from the carnations. I wanted to immediately leave, but knew we needed these flowers and this may be the only place we can find a large amount last minute. Then, when we finally were ready to check out, the owner (or the man behind the desk) was adamant that our client’s card numbers weren’t going to work because he needed 16 digits. I explained AMEX only has 15. It seems their systems are dated, so the owner had to call the card reader vendor which held things up and a line began to form. We didn’t want to cause stress for anyone so we assured him multiple times he can take other guests before us so they didn’t need to wait. He declined and continued to insist that it was our fault we didn’t have the correct card numbers, but continued to speak with the vendor (who later confirmed that AX only has 15 numbers…). None of the other customers were complaining at all..but the WORKERS started making unnecessary and rude comments about us and how long it was taking. I was on the phone with my boss trying to figure out another option while the owner was on the phone with the vendor and things were feeling really stressful already, let alone having staff talk about us in front of the entire store. “This has turned into so much of a nightmare.” “This is ridiculous.” I told one of them that we had offered for others to go ahead of us in line, but he said they couldn’t because the car had been loaded already. Finally, I was so stressed that I put it on my personal credit card just to get out of there. Rushed out of there with my receipt only to see they had unloaded my car- so now I had to wait for them to reload…after they were rushing us! Never in my life have I been heckled at by the employees of a business where I am spending $1000…I was shocked and felt disrespected..like they thought we didn’t have the money to cover our bill, and that just because we took longer than an average transaction, we were inconveniencing them. The only reason I decided to still purchase with them is because it was last minute and right before Mother’s Day and our options were slim. But to choose to...

Good prices and lots of fresh flowers but the actual selection/range of flowers is pretty mediocre. Tons of carnations, roses from south America (the kind supermarkets have), star gazer liliesnd, snapdragons, and filler. Don't go if you're looking for anything special/premium like garden roses, tropicals, ranunculus, peonies. And the color selection can sometimes be a little tacky. I would give four stars (because of price and freshness) but they're not exactly the...

Went based on reviews not stepping foot here again wanted to get a quote on a 400 flower order one of the guys was completely ignoring my mother in law when she was asking questions he would just turn and look at other guy I was dealing with. Felt discriminated! Also they refused to give a price til you dont agree purchase. how can I agree to something without knowing the price. Luckily I found Chicago Wholesale Florist they were helpful even gave me ideas for...