Mediacom Communications Corporation — Local services in Chillicothe

Worthless company. Only lets you text with some people overseas that blame your router even if you are connected directly to modem that also acts as the router that is rented from them. Does not provide help. Overseas help does not provide help. Restarting modem is something everyone knows to do. Telling me to do that does not help. They only say that you have to pay to have a tech come to check their problems. Overseas help does not answer questions after asking several times. They would say that they did not get messages that were complicated. “The Help” does not know anything other than to tell you to restart your equipment. Made me repost questions I already asked. Did not answer technical questions. Very slow responses. If it connects even once, despite constantly going out of connectivity, they say there is no problem.

I texted with them for over an hour. They provided no help. Just said to restart equipment and such, they would not check records to see this was an ongoing problem that the tech consistently fails to fix. What kind of company argues with you to not allow you to see your own service calls for that company? It was a lazy, inept tech. Pretty obvious they didn’t transfer me to a local tech. Just some other operator there, that was equally unhelpful and argumentative as the first.

I eventually spoke to a person on the phone, who detected the filter problem on the main line. This filter problem has been ongoing for years. They detected it supposedly from their desk when i was on the phone with them. Why would this not be fixed if they can just detect this problem? They wait until people have several problems and call and complain and get blamed by “techs” from overseas that it isn’t their equipment or whatever, before they will fix anything. We call every year and it is a fight to get them to fix what was admitted over the phone to be a problem that only they can fix, and for them to replace the filter.

Company is worthless. We pay for internet that constantly goes out, and is a fight to get them to patch, and patch poorly apparently, since this constantly happens, and the constant disconnects keep happening.

Stop blaming the customer for a faulty router when you can detect the main line & filter problems from your office. This was admitted on the phone by them. I should not have to fight with phone robots and untrained, ignorant techs in order to get them to finally say they’ll fix the thing that they detect already. This should be something they detect and...

August 4 2017 I set up a move with mediacom cable. What should have been an easy job turned ridiculous. A contractor showed up instead of a mediacom van. They ended up cutting wires in a building built cable ready consisting of four attached townhouses. Mine Is on the end and everyone's cables run from my basement all the way across thru the other 3 places. Needless to say . We ended up with a scrambled living room tv, no cable in any of 3 other rooms and no internet. These contractors left after at least 2 hours of messing things up. They now say that the landlord is responsible for all wiring inside it is a mediacom policy. Also on top of my situation my next door neighbor lost his living room cable. But they didn't do anything right?? I found pieces of cable cut and showed it to my landlord. The very next day the same contractors who I am uncomfortable with at this point show up with no appointment. They splice into someone else's cable to get me cable and internet. At this point then I have cable only in living room. 3 rooms are still not working and they say now it's up to landlord. Wow...they do damage and it's on him. Well the landlord got involved as two of his tenants now are messed up. So he gets things straight with them and does have someone not mediacom run all new cable from outside thru the two townhouses with issues. Here is the best part of the story. So now my neighbor and I are trying to get them back out to now install. I am on four times waiting on appointments,missing work,having them cancelled,and simply not showing up and no calls. I can not imagine one person being ok with having their time wasted. Today is August 27 and still I have incomplete cable. I had an appointment yesterday for repair Aug 26 from 8-8. Being wise this time I call when at 6:30 I have heard nothing. I get Tom he says he will call dispatch and find out if they are coming. He hangs up on me after putting me on hold or loses the call. I wait until 7:30 hoping someone will come or call. Nope...so I call again. I get Kari I explain yet again. She tells me because we have cable it is not a priority to come here. So the appointments are made over and over and no one ever has that extra time to finish a job they started. It's ok for me to pay full price of cable and have below standard service. I have been with mediacom for over 8 years and I have to say I am not sure why I continue to be...

I take care of my grandmother full time, and she has been a loyal customer for nearly 30 years, and the amount of charges hidden and the amount of time the services actually work is absolutely ridiculous. Had a few technicians out because we were having issues with the internet cutting out for hours at a time. They told us they could not replace or move the wiring for the internet and to have someone come out and do it for us, and it SHOULD resolve the issue...it didn't, in fact, the tech unscrewed something outside and we didn't have service for 24 hours because he didn't screw it back in. We had to have ANOTHER tech come out to figure out the new issue. We did have someone come and "replace" the wiring (it is the same cord that was used from the wall to the modem), and the internet issues we were having STILL CONTINUED!! We had yet ANOTHER tech come out (the first guy who diagnosed the "issue"), and now, all of a sudden, our 3-4 month old modem we replaced at the office is out of date? He then proceeded to cut the wiring we had installed to shorten the connection to the modem, which we were told they weren't allowed to do. We were never told of any charges for the services we recieved, they just appeared on the bill. On top of all of that, we had been charged for cable boxes WE DIDN'T EVEN HAVE! They had been returned MONTHS earlier, and we were told it would reflect on the account. I had to call and question the billing multiple times to get answers for the ridiculous amount we were paying, only to find out all about the service fees and being charged for boxes we don't have! Honestly, if the other providers in my area weren't rated worse, I would have...