Riverside Chevrolet — Local services in Chillicothe

In July, my partner and I were looking for a replacement for her worn out old minivan and decided to look at Riverside Chevy because it has a convenient location for us. She looked at a Chevy Trax online, but once she saw it in person we realized it was too small. The salesman, Ryan, and the sales manager, Chase each asked key questions about her needs and wants in a vehicle, and our budget, and promised to contact us if they found something that might meet those needs. We started to look elsewhere but hadn’t found the right vehicle yet. Less than 2 weeks later, Ryan called and said he might have a solution. It was a 2016 Chevy Equinox they had taken in on trade. Due to our work schedule, trying to arrange a test drive was difficult. Ryan solved that problem by offering to bring the vehicle to our workplace in Henry during our lunch break, and after a great test drive, we realized we wanted the vehicle. Ryan and Chase made the purchase process easy, and helped us to get the warranty and gap coverage we wanted.

We took the equinox on a family vacation to Florida in August, and it developed some mechanical issues. I contacted Chase and he immediately stepped up and helped us with the diagnosis and repair process when we got back, even providing a loaner vehicle to us (and delivering it to us at home). The issue was completely out of anyone’s control and there was no way to predict in advance that it would be a problem. I have no doubt that a less scrupulous dealership would have done nothing more than say “sorry for your luck” and send us on our way. Riverside went above and beyond to solve our problems at no extra cost to us.

9/14/24, I was in a car accident with my personal vehicle, a Chevy Cruze. The car was totaled. Due to the level of service we received at Riverside with the equinox, I immediately looked at their inventory for a replacement vehicle. I found a 2018 Chevy Sonic on their website and was very interested in it. It had very low miles, and was priced fairly. It was after business hours, but I was worried someone else might get in line for it ahead of me. I contacted Chase by text (after hours) and asked if he could spare 5 minutes to discuss a potential sale. He immediately called me back and helped with my questions. He also asked about my wellbeing and expressed concern for my wreck. He then contacted our salesman Ryan and asked Ryan to call me to discuss me seeing the car. Ryan called and we worked out a plan for me to see the car. I was still in the insurance claim process from my accident, and had to arrange rides to get around. Ryan again stepped up and brought the car to my work so I could test drive it, then he personally gave me a ride to the rental car office in Peoria to resolve the rental process from my insurance claim.

Ultimately I decided to purchase the Sonic. Chase worked hard on my financing and got me a great rate with CEFCU and again helped with warranty and gap coverage.

When Riverside Chevy tells you “we’ll take care of you”, BELIEVE THEM. I have a long history in customer service and customer facing jobs. Chase and Ryan exemplify what great customer service should be. And they couldn’t do that without support from their boss and the owner of the dealership. Great experiences start with the culture built from the top. Riverside Chevy has earned my business, and my recommendation to everyone going forward. When you stop in, tell them Steve...

We'd been looking for a truck locally for several weeks and realized that we needed to expand to a national search to find Just the Right Truck. That's when we found our 2017 F-350 Super Duty online at Riverside Chevrolet right away we were impressed with the number and quality of the photos they provided. When we called for more info, Chase Wilkins was quick to answer our questions about the truck and even took some additional (specific) photos for us, as we live in Washington state. He also took the time to FaceTime with us, started the truck and gave us a quick interior and exterior tour on a snowy day. Chase is very personable, so we felt like we were hanging out with a friend in a cool truck (all while enjoying a walk on a nice day at home). After looking over the CarFax and photos we decided we'd fly out for a test drive (completely prepared to drive it home even though they have very reasonable nationwide shipping costs); Chase took a nominal deposit to ensure we'd actually show up. Chase also sent us all the paperwork (FedEx) so if we decided to buy the truck we'd have everything done and our time sitting in a dealership to fill out paper would be non-existent. My son and I arrived at the dealership at 10am Thursday morning, and the truck was warmed up waiting for the test drive which sealed the deal. The test drive was very thorough and while on the drive Chase made sure we tested several things out on the truck, and took us on a bumpy road to shake out any rattles (there weren't any). Chase was not only knowledgeable about the Ford (despite it being at a Chevy dealership), but a fun guy to spend time with. We asked him a lot of questions, and he even FaceTimed (again) with my husband who had a few last minute questions from home. We've owned two other Ford trucks but this was our first diesel and he explained the nuances of a diesel (DEF??). While we were on the test drive, the Finance Office completed our paperwork and handed them back to us and just like that, by 11:15am, we were headed west (right into what turned out to be 3 blizzards ahead, including an I-80 shutdown). We've never bought a truck sight-unseen, nor from another state but with Chase it was a no-brainer. We can't speak highly enough of his ability to make us feel confident during this truck-buying purchase. Not once did we feel pressured, up-sold, or hoodwinked. Chase is by far the best person we've ever bought a truck (or car) from, and we'd venture to guess that each of his customers feels the same way; he truly loves his job and loves cars ~ and it shows!!! . We are still impressed with how fast they processed the paperwork and got us on the road. If you're looking to buy a car or truck (even if you're not in the Chillicothe, Illinois area), we highly recommend Chase and the team at...

I am extremely satisfied with my experience at Riverside. I worked with Chase after calling the dealership. Very friendly and understood my requests immediately. I am working on very limited time and already knew exactly what I wanted to spend. He helped ensure I had a thorough test drive and wrote up the quote with the down payment I was bringing.

Afterwards, I called my husband to talk it over with him to make our final decision, as he could not come that morning. I forgot to test a few of the mechanics out. I called Chase back to ask him about these and he offered to facetime so I could watch him test them or do it right over the phone. I appreciate the extra mile to ensure I felt confident before I put a deposit down to hold the vehicle until I could come back and purchase it.

I set a closing date with Chase and explained to him what my time limits were that day and what I am expecting on my paperwork. We have had very poor experiences with multiple previous dealerships with many broken promises. This unfortunately makes good dealerships work harder to prove they are good. Chase and the Owner went that extra mile for us to live up to their promises!

Chase promised we would be there in 1 hour or less. The owner closed our paperwork in 20 minutes!!! That has to be a record. They covered all the details, but respected our answers. I can not tell anyone how much we appreciate being listened to. It builds trust and loyalty. The vehicle was exactly as promised, the price was spectacular, and truly felt the dealership listened and not sold me. Will definitely give them and Chase my business again!

Thank you so much for helping make this easy and fun!!!!!!! Haven't had fun buying a vehicle in a long long...