Parkway Aquatic Center — Local services in Chula Vista

The lady in charge of the pool is mean and rude. Many seniors with walkers, canes and wheels chairs but she still doesn't care. Maybe she's been working there for long time and she thinks she's the owner of the community pool. Why would the pool closes from 2.30pm to 4pm and close on weekends? Seems like they are still operating on the pandemic hours! The city of Chula Vista has the funding to hire lifeguards to keep the pool open but it seems to spend their investment at the wealthy East Lake areas only. The outdated showers/ Lockers are so outdated, you cannot even bring your own lock. There's no water pressure in the shower 🚿, when more than one person is using it, the water seems to be dripping out only. Please hire new supervisor and make the community pool fully utilize and run by people who are customer focus. The YMCA can afford to hire 6 lifeguards for a pool smaller than this pool, the city of Chula Vista has a bigger budget than the YMCA. This community pool is under utilized in the middle of the downtown area, poor management is not helping, the basketball court is always empty around 2.30pm but it's open. When I tried to ask a question, the management was hiding in the office and passed the word to the young...

My little 9 year old cousin has been going to swimming classes for a week and today he got home crying not wanting to go to the swimming classes no more we have been asking him all day what’s wrong and he did not want to tell us until he broke in tears and said that the instructor Eliza pinched his arms, we asked him how everything happened trying to understand how accidentally this could of happened... when he explained to us that when he was swimming he felt like he was going to drown and he squeezed her arms, she then pinched him and told him “does that hurt, does that hurt, how does that feel?”... he said he felt like crying but retain himself. We will proceed to make a claim and hopefully this instructor understands that no matter under what situation it is, you do not do...

They canceled a swim lesson due to a broken filter. Instead of making up a class or refunding for the class, they taught a swim safety class which consisted of someone reading off notecards for 30 minutes while the kids sat on the concrete. When I asked about a refund or makeup, they said it was in my contract that they could do a swim safety class. When I showed them my receipt that said nothing of the sort, they said oh wow it isn't in here. But it's still a part of our curriculum. Just pay more and get actual swim lessons...