Last fall I reached out to 30 + apartments. I only had 6 respond back to me. I only had 1 actually truly help me. That was Urbana. My kids and I spent months living in Airbnb's trying to find a permanent home. The person who helped us the most was Janittza Vizcaya. She was very gracious and took the time to show us multiple units and really explain the pros and cons of each unit. The total cost of the apartment. The process of applying, paperwork and everything I could think of and things that I did not think of. She really went out of her way to make everything a painless process. Many apartments will be nice to you in the beginning but will ignore you once they have your money. Urbana is not that place. I have moved more times than most people will ever experience. By far this was the easiest move I have ever made in my life! Our apartment was next to the freight elevator. It made it super easy! With storage right next to our unit. In the 7 months I have lived there. Janittza has consistently been super professional, helpful and amazing! She is the true professional that you rarely find. I know if I need anything, she will not forget, she follows thru and does not disappoint. It takes a great deal to impress me. I do not give praise easily and I do not exaggerate when I say that the person running the operation makes or breaks the overall experience of apartment living. She is quite honestly the reason why I chose this property. When you are treated well, it says volumes about the quality of life you will experience. The apartments are well cared for, the people are friendly. The facilities are really nice. Beautiful roof top decks, incredible views! Very nice appliances. For those of you over 40. (You will feel like the Jeffersons) Younger folks (old tv show) Essentially you feel like you made it in life. My kids love it! Really nice gym, pretty outdoor areas. They have a cool room you can watch tv in. Hangout with friends. Very high quality! It has been really nice...
Ā Ā Ā Read moreIf your looking for an apartment building and staff of professionals your gonna love that go above a beyond for there tenants you should absolutely rent here !. Iāve lived at Urbana for almost a year and a half and I absolutely love living here , the building is the most well kept building Iāve ever lived in. Itās cleaned daily, mopped, vacuumed, dusted daily!. When you put in a maintenance request itās taken cause of the next day which in my experience is unheard of Horaldo is so friendly and thorough and professional always has a smile on his face when ever I see him around the building, then thereās the leasing staff. Janitzza is the reason we live here now, she goes above and beyond she really sold this place with how warm and welcoming , knowledgeable, professional ,friendly & compassionate she is she makes you feel like family. Itās always a joy when ever I see her around the building sheās so helpful and handles things immediately, there were many times she would stay later to accommodate me with what I needed when she didnāt have to. Then thereās Lou heās such a nice compassion , welcoming building manager, I remember I had a flat and he went to his personal vehicle to let me borrow his air compressor to fill up my tire so that I could make it to work, heās just that type of guy. I love it here I know you will too! Apply and come enjoy all that Urbana has to offer ! & mention Nathan C when...
Ā Ā Ā Read moreI recently had the pleasure of moving into Urbana Apartments, and I cannot say enough good things about my experience, especially thanks to Valeria Reyn. Having lived in multiple apartments over the years, I can confidently say that Valeria has been the best leasing agent I have ever worked with.
From the moment we inquired about availability, Valeria was incredibly helpful and responsive. She patiently answered all our questions and provided detailed information about the apartment and the community. Her communication was impeccable, always keeping us informed and promptly addressing any concerns we had.
Valeria went above and beyond to ensure our move-in process was smooth and stress-free. She took the time to explain everything thoroughly, making sure we were comfortable and well-informed every step of the way. Her professionalism and genuine care for her residents truly set her apart.
Thanks to Valeriaās outstanding service, we are now happily settled in our new home at Urbana Apartments. If youāre considering moving here, I highly recommend reaching out to Valeria Reyn. She is a shining example of excellent customer service and will undoubtedly make your experience just as wonderful as ours.
Thank you, Valeria, for making our transition to Urbana Apartments so seamless...
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