KFC — Restaurant in Chula Vista

Horrible!!! Check your order before driving away. I was offered 8 piece legs n thighs I declined. I wanted breast. I checked that the chicken was crispy, before I drove away, it was. We got home I opened the containers to start serving my family while looking for a breast I found none. I was given 2 wings 2 drums and the rest were thighs. I called the restaurant several times and the phone would just ring n ring till the answering machine answered. I drove back to the store since no one picked up. I drove through the window again and spoke to Phayle who was the cashier that took my order the first time. At this point im very upset I explained what happened Phayle right away said “oh let me check if we have breast in crispy”, she proceeded to close the window w out me being able to tell her a word. She came back and said, “We have crispy breast I could give you 2breast in Original and 2 in crispy”. I looked at her and said, “no I just want my money back, if you did not have what I ordered I should of been informed and been given the opportunity to decide if I wanted a different configuration of chicken. “ I offered the meal back since my family’s food was already ruined, she said because of Covid she could no take it back. My money was given back to me. I drove away and gave the food away to a homeless man. I know this seems excessive on my part. At no point was I rude to the young lady at the register. I think I will not...

While it is true that since the pandemic started, we were charged the first time for a change, needed to walk through the drive-through to order and waited outside 20 minutes for our order to be ready, the men in charge has been very nice with us. He kindly offered a chair to seat while waiting outside, didn't charge extra for a change the second time, and his attitude was courteous and professional. The food was ok. I hope that by when the weather turns cold, specially with the rain, they can be able to offer the costumers the option to wait inside.

About a month ago: Oh my gosh... I don't know what happened to this place 😣 I took off ALL the starts I marked before except for a required one in order to be able to post. First of all, we found out that KFC will no longer offer the grill-style chicken.. which was the only one we have. We were going to take at least some side dishes, but the person attending the drive-through was extremely rude, with such a horrible atitude, and just cut the communication without letting us ask about the side dishes. I was contacted by someone from there to find out more about what happened... but I told the person that it was too much my disappointment to waste my time. Why wasn't a supervisor there then to try to find out what was going on? Sorry, but...

I went thru the drive thru for a late lunch. I ordered 3 piece tender fill-up. I ordered fries & large drink. At the window, I was asked about purchasing a coupon book for $1. I don't hit KFC that often & it put me off. Now, if he said if you purchase this for $1 today, you will save $3 & these don't expire until Dec, I might have bitten. He gave me a choice of dipping sauce & I started to drive off. I checked my bag & no fires. Mashed potatoes instead. I backed up & said I ordered fries. He left the window & gave me a bag. I asked for butter & honey for my biscuit & he handed me one of each. Down the road, I sampled the fries & although warm, they didn't seem fresh. I looked at the receipt & mashed potatoes were run up. I don't believe there is a preview screen at this location. Anyway, the tenders were fresh, the mashed potatoes were hot & tasty, and with the fill-up it comes...