Northside Mattress and Furniture Inc. — Local services in Cincinnati

I had TERRIBLE customer service. I bought a king size bed and box springs. I found a bed bug on the mattress, I hadn't even taken the plastic off the bed yet. The next day after I bought the bed I went to the store to get a return and it took them two days just to pick the furniture up and he kept giving me the run around. I called him early that morning and he said he was waiting on his crew to get there. A few hours went by and I called again, he then told me that they'll be at my home to pick the furniture up around 6 or 7 and didn't get there until 9 which is what time they close. Not to mention I made a run to the store in the in between time to see what was going on and the owner and the delivery drivers were sitting in the store and this was at 7:30.. 30 minutes after the set time he said he was coming, and he continued to lie and say that the truck was already out and that they are probably on the way to my home. They didn't show up until 9, and that was after I called the store again complaining about it. They are VERY unprofessional, DO...

DO NOT BUY HERE! This place is awful with horrible customer service. I had placed an order and paid in full with my credit card on 8/13/20. Then literally less than 24hrs later clled them and cancelled my order because someone else has already bought the set on 8/14/20. They said they would cancel my order and refund ALL of money within 72hrs (business days). Well Wednesday comes and my card is still charged. Thursday still charged, Friday still charged, today Saturday still charged. I've called everyday since Monday and talked to multiple different people who claimed to of cancelled the order including the "manager". Well when I called my credit card company a week later they said no such cancellation existed! I now have fraud protection handling the issue with this unprofessional, shady, hodgepodge store. Unless you absolutely have to I would avoid this place...

If I could give a zero I would literally give a zero very impolite, unprofessional ,disrespectful,nasty attitude, chip on shoulder acting, unacceptable, disappointing, mediocre and totally lack of customer service. Will be contacting the Better Business Bureau will be letting sear options know and other agencies know not to use this place cuz this looking at the other reviews I see why they are what they are and I will never spend not even one more dollar and this unkept, dirty disgrace of a store. And they don't want to give their names because they know that they are giving a type of service they are giving two...