Frattallone's Hardware & Garden — Local services in Circle Pines

I walk into the store on wednesday night 1-6-2015 around 6 pm and see two team members look directly at me and keep talking about their personal life and carrying on a conversation while I'm trying to find things walking around the store. I see them again after I cannot find the things I'm looking for I walk up to the cash register pay for a couple items i ask her about the items that I was looking for that I couldn't find and she said she didn't know if they carry them or not. She didn't ask me if she could have someone else help me she didn't ask anybody else if we they carried the things nothing. We are talking F in the customer service department, all three "team members" . I would rather drive 10 miles to another's hardware store...

I recently replaced our pedestal sink in our master bathroom with a new vanity and ran into a little snafu. I think we all know what that stands for. I removed a compression shutoff valve on the hot water supply pipe and realized that I didn’t have enough pipe sticking out of the wall to replace with another compression valve. Called ACE and got the ACE of pluming solutions Johnny on the phone and he was a lifesaver. I went from thinking I’d have to call in an emergency plumber for who knows how much to having my issue fixed for under $30 in less than 30 minutes. I can’t thank him enough for his help. Very professional and he knows his stuff. I will be...

Dropped off a window to be fixed 4 weeks ago and haven't heard anything back on the status. Went in today and was told they had no information on when the window would be done. As a business owner it's disappointing to know that people like this stay in business. I have been patient in the hopes that they would get it fixed but I have lost faith. Today I was told that they don't even have the window onsite and that another company would reach out to let me know when it will be done. Never again will I refer clients to this location or buy a single thing. Save yourself the trouble and find a place that cares more about customer service and...