Mooradian's Furniture and Mattresses — Local services in City of Albany

We purchased a leather sectional from mooradians along with the optional premium five year protection plan by guardian protection products In September 2015. In February 2016 the pull cord used to actuate the non power recliner broke inside the conduit. I contacted guardian protection to begin the warranty process and promptly provided them with all requested documents. After a few weeks of not hearing anything I contacted guardian who told me that they were waiting for a response from mooradians. I contacted the service department at mooradians who apologized for taking so long to respond and was told that the part was in stock and that they would provide the necessary information to guardian to finalize the warranty repair. On April 4 I received a letter from guardian which stated that that the part would be shipped to me directly from mooradians. After two weeks I contacted the service department at mooradians to inquire about the part. I was told that it was going out that day. As of may 2016 I have yet to receive the part and my recliner is still not functional. When I have contacted mooradians I get excuses as to why the part hasn't shipped. Given my experience with poorly constructed furniture, lack of customer service and follow through and their extended warranty service I simply cannot recommend purchasing from mooradians. Save yourself the frustration and go elsewhere for your furniture needs.

In response to your response. I purchased the couch august 2015 it was delivered in September 2015, and the pull cord ripped in February 2017. It has been since march that mooradians has been neglecting me which is longer than 4 weeks. I was assured that at the time of purchase that the couch was of exceptional quality, otherwise mooradians wouldn't sell it. I state this because the pull cord which was used daily broke 16 months after delivery. That's poor quality product. Your CSR neglected to contact me for a week after I reached out to them to inquire the location of the part that I was told you had in your inventory and was being shipped from your location direct to me. It was only once I called again that your CSR began to take action by ordering the part which would add another 7 to 10 days to receive . It is not my fault that your CSR didn't obtain a tracking number, and without you being able to provide that tracking number you cannot prove that you shipped the pull cord. That is why I personally came to get the part to avoid any further delays. In this scenario mooradians has caused both delays in the repair of the couch. First while not providing guardian with the requested information in march and secondly in the shipment of the part since April. Please do not attempt to call what I received good customer service. It was now been 3 months since my couch broke all over what I've been told by your CSR is a $10 part, which to put in prospective I paid mooradians...

Kate is an excellent design consultant! She listened to my needs and wants while showing me her inventory that was in stock. If I were going to buy anything for my brand new apartment I didn't want to wait for it. So even though I went in to windows shop, I came out a very satisfied customer!

Since I have been disabled for more than ten years I explained to Kate I needed an electric recliner and because I have a black lab & kitten the furniture needs to be durable. I saw a sofa I would have bought if my tight budget allowed but decided to get the recliner in January if it's still available. The dreamy black glass lamp will go on my wishlist. And for now I have a study, high quality, whole sofa I bought from the dock sale!

I am excited to have my old huge couch & love seat that I purchased more than 30 years ago from your store taken away as well. It is a great service you offer. My furniture held up wonderfully and I will be back to add to my couch so keep the very best design consultant busy until I see her again.

As a former sales representative and teacher, I want to let you know that Kate is a true professional! She listened carefully to what I said while showing me around. She was kind and respectful. It was a true pleasure working with her. I was able to leave a satisfied customer instead of a disappointed shopper. Thank you Kate for your time! You didn't make me feel rushed and let me make a decision that should...

DO NOT buy from here! Warning. They were late with the order, didn't return phone calls, then damaged walls when they finally did deliver. Owner Bill Mooradian first said his guys didn't damage the walls. After I told him the house was new, and I had pictures of the entire house from a week prior, he finally offered to send someone to fix the walls. The guy he sent was more than 30 minutes late, when I pointed this out to him on the phone he replied "do you want me to the job or not". Needless to say I hung up and had to get back to work after waiting over two hours for him to come. I called the owner again and he spoke over me, yelled, told me his guy was only 10 minutes late and it cost him $100 to send him. His company was late with the order, damaged the walls, and didn't come in a timely manner for repairs and he tried to berate me. Bill Mooradian is a liar and tries to intimidate customers if they tell him what his company has done wrong. His employees were the ones not returning calls, failing to communicate the furniture would be late, damaged the walls, and were late for promised repairs. Bill Mooradian then yelled and tried to intimidate me as a customer. I spent more than 4 thousand dollars there and was treated this way. Don't let it happen to you. PLEASE...