Popeyes Louisiana Kitchen — Restaurant in City of Albany

THIGHS, NOT BREASTS: I had been noticing the quality of the taste and texture of the chicken sandwich at this Popeyes had severely diminished, but I thought it was a nationwide thing with Popeyes. Today I found out exactly why I had been feeling that way. I bit into the chicken sandwich and it was just way too chewy and fatty for a chicken breast. Not to mention the way it was shaped just did not look like a chicken breast at all, and had been having this odd shape for a while now. So I decided to, open the sandwich up and take a look since I wasn’t enjoying it enough to finish eating it. What I had discovered was that the chicken sandwich I was eating was not made with a chicken breast, but made with a boneless chicken thigh. I checked my son sandwich in the same thing, a boneless chicken thigh. Popeyes advertises their chicken sandwich as a whole chicken breast. When eating bone in chicken, my favorite pieces are the thighs but ironically enough I don’t eat much of the skin because it’s very fatty and the fat found on the actual meat itself. I also take off the chicken before eating it. So I am well aware of the structural make up of a chicken thigh. Second-guess everything that comes from this place. Next, they’ll be selling whole different animals and calling it chicken. I wish I had taken some actual pictures, but all I took was a video that I will be uploading to every social media...

Normally, this placed is packed, but its been a few months since we'd been here. This was at noon on a Saturday, but there was only 1 person inside and almost no cars parked out front. Strange for this Popeyes, based on past experiences. We ordered 2 combo meals, 2 biscuits, 1 with French fries, 1 with mac & cheese and 1 red beans & rice. We got 2 cups for our drinks as part of the combo meals. My wife selected Sprite, I selected lemonade. We sat down, waiting for our orders(we were eating in). We both took a sip of our drinks, then pulled away the cups and looked at each other. Both the 'Sprite and the 'Lemonade were nothing but carbonated water. Scowling, we just set the cups down. The order was called out. I went up to pick the order tray and asked for salt and pepper. A gent went to look, but couldn't find any anywhere. I shrugged and took the tray to our table. As I pulled the contents out, Rhee was only one biscuit, but looking at the invoice she only charged us for 1. The fries were cold and tough like they'd been cooked earlier and the left under a heat lamp for hours. The beans and rice were barely above room temperature as were the sandwiches. The Mac & cheese was at least hot. As we went back to the car, I wondered, "Was the food/sevice in such poor condition because there's not many people here, or is it, there's not many people here because the food and service...

Visited this location yesterday for a late lunch (it's probably my 3rd visit there ever). The lady that took my order needs an attitude adjustment!!! I ordered the 5-pc chicken wing meal and asked for a second biscuit as my side, because I don't like any of their other sides. She fussed with me on the fact that the meal includes a drink and a side, and that it already comes with a biscuit, which I already knew. I politely said, "Yes I know, but I want another biscuit so that I have 2." She then mumbled something to herself and walked away. Don't understand the issue with my request, being that biscuits are listed on the menu under Sides!

She never gave me my cup before walking away, like all the other customers received, so I had to flag her down to ask for my cup. She didn't appear to like that very much, rolled her eyes, and then mumbled "We're not doing this today." Not sure what that has to do with me getting my cup so that I can get my drink from the soda machine while waiting for my food; like everyone else did.

In the end, I never got my 2nd biscuit, so I paid for a side I didn't receive. And, the wings were mini wings, and weren't fried as crispy as they should have been. Since when are restaurants serving miniature chicken wings? They also lacked the typical Popeye's flavor! Very disappointed with the whole...