Harbor Freight — Local services in City of Auburn

I dropped in to pick up a few things and was impressed by the clean and orderly store, the employees were happy and helpful. The manager helped me find mounting tape with a smile. Then I met June. She was the highlight of my visit. After my purchase I went out to my car and my remote battery died and I couldn't get in the car or start it. I go back in and ask June if she has any battery's to fit, after looking the store they were out. So June cane up with a solution for me, she asked her boyfriend Eric if he would be able to pick one up for me and bring it over. He said no problem. June refused to let me reimburse her, her boyfriend did the same, they just wanted to help (great people). Eric even made sure I was able to get into my car. That meant a great deal, I'm certainly able to take care of myself, but it was really thoughtful

I've been a store manager for 30 years and have been privileged to have led great teams with people like June. She took my problem made it her own and came up a solution. I would promote her, give her a raise and the recognition for being outstanding. I did go back and tell her manager, as well as reimbursing her for what they purchased my battery for.

I hope this review is seen by your district manager and your regional manager. You and the entire team are great people and you deserve to be noticed.

June and her Manager, thank you very,...

Great service at this store! I was looking for a side cabinet that was out of stock at my local Geneva store. I called the Auburn store to check stock and Isaiah was happy to check for me. Isaiah and Cooper were the guys working that evening and were very accommodating. I returned some socket organizers from a different store that did not fit my tools well and it was hassle free. They even loaded the heavy box into the back of my pickup for me without my asking them. I appreciate their help, excellent, friendly attitudes, and good customer service. The floor, and bathroom were clean and shelves were neat, faced and well stocked. It's a great place to spend some time and hard earned money. Great selection of cordless drills, etc. Seemed as though they had a better variety than some other stores. I'll...

Not really helpful. I praise the Dewitt location! I shop at Harbor Freight a lot in different locations and this was my worst experience. I asked for help finding a tool and the guy (wish I remembered his name) was no help. Told me that the tool was not there. I asked if maybe it was in the back and he said no. I went online and looked the sku up and went to the desk and asked them to look it up to find they had four of the items I was looking for in the back. Just look the stuff up for people who come in the door. With smart phones it's so easy. I should have gotten paid for that hour he did not work and I did the work for him. Smh! I usually wouldn't post a negative review but as a small business owner I want the next person that walks through the doors of this location to get the...